Sr. Application Administrator - Salesforce

Come build the next-gen fintech at Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With a new, state-of-the-art HQ opening next year in Scottsdale, AZ – plus growing presences in San Francisco and Chicago – we’re entering our next big chapter.

Make your mark on what’s next in fintech with Zelle®.

Overall Purpose

This role is responsible for providing primary administration and support of key third party applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.

Essential Functions

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
• Architect the application(s) to meet business needs. Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.
• Implement solutions to meet or improve specific customer or business needs.
• Research, evaluate and provide guidance in the selection of 3rd party applications.
• Analyze, configure, document, implement and support 3rd party applications.
• Analyze application incidents to identify root cause. Work closely with vendor’s product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
• Demonstrated experience supporting, as an admin, vendor-provided applications
• Must have strong capability to coach and mentor
• Self-starter who has the ability to manage multiple priorities
• Strong attention to detail and accuracy

Minimum Qualifications required based on application systems supported (Specialized support of specific applications):

Drupal

• 5 or more years of relevant experience in Drupal Content Management System Administration
• Demonstrated experience administering Drupal v8.x
• Experience implementing websites in HTML, CSS, JavaScript (including AJAX and JQuery), PHP, and SQL
• Experience writing custom modules in Drupal
• Ability to troubleshoot and debug production issues
• Experience with monitoring/reporting tools

Workflow System

• Three years of experience in process decomposition, process analysis, scoping and optimization
• Java or SQL coding experience

Project Management System

• Three years of experience managing projects and project financials
• Understanding of accounting and finance principles as they relate to projects
• SQL coding experience – including Report Builder

SharePoint or Salesforce

• Strong understanding of MS SharePoint architecture and administration
• Strong understanding of Salesforce architecture and administration
• Certified Salesforce.com Administrator (ADM-201)
• Experience with Service Cloud, Sales Cloud, Telephony integration, Salesforce data tools.
• Development experience with MS Visual Studio, .NET, Microsoft SQL Server, C#,
• Experience with Infopath, SharePoint Workflow, and SharePoint Designer
• Working knowledge of various web design / graphic design tools (Fireworks, Dreamweaver, Photoshop)

Atlassian Suite

• Able to learn more complex configuration and design to support development and implementation improvements
• Handle escalated functional questions for Jira, Agile, Tempo/Timesheets (future), Xray, Confluence
• Support integrations (Business Objects/Data, Planview)
• Base JQL / Scripting capability
• Build Dashboards and/or Filters
• Work with PMO to establish standards for use of templates and Dashboards

Business Objects & Tableau

• Business Objects competency level of intermediate to senior level
• Assess the current configuration of Business Objects and make recommendations
• Establish and enhance increased functionality of Business Objects tool and features which are currently under-utilized and make the consumers of the app aware of features and functions

ITSM and Jira

• 1+ years of experience in system support and/or system administration of an ITSM/ITIL-based solution, ticketing system, or business process management platform.
• Basic knowledge of development languages: SQL, XML, HTML, CSS, Javascript, VBScript.
• Working knowledge of JIRA 7.x and Confluence 6.x system administration
• 3+ years of Jira/Confluence support experience including operational support activities, customer service customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Keep You Healthy & Happy

All the benefits you expect…

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• Income Protection – Life & Disability Insurance options ensuring financial coverage for you and your family.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.
• Work Life Management – Generous and flexible paid time off benefits for when you’ll need to take some time away from work to care for yourself or a loved one.
• Health & Wellness Program – An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.
• Employee Assistance Program – Resources and tools to help you and your family find a solution to whatever life throws at you .

And some you might not…

• Tuition Benefits Program
• Dependent Scholarship Program
• Employee Referral Bonus
• Legal Services & Credit Counseling
• Pet Insurance
• Charitable Giving Matching Program
• Employee Resource Groups

All full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.