Salesforce.com Administrator

45 days ago
  • Location

    Eden Prairie, Minnesota, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $52,921 - $94,112

Company Description

smart people.

smart ideas.

smart choice.

A thriving environment for learning, innovation and growth.

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people’s lives. It is a place where you can learn, innovate and grow professionally.

Transforming what’s possible with cars, aircraft, bridges, wind turbines and space-age materials — this is work we dream about as kids. At MTS, it’s a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

By joining MTS, you’ll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You’ll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.


Job Description

Primary Objective:

Implements changes to Salesforce (SFDC) as needed. Provides end user support and training on the use of SFDC including reporting and dashboards as well as the use of bolt-on products within SFDC.

Major Areas of Accountability:

  • Acts as the primary SFDC administrator for end-user support. Manages all issues to conclusion.
  • Responsible for understanding the data structure and data content within SFDC for extraction, analysis, and compilation of this information into reports or dashboards as requested by management including training of end users to be self-sufficient in these areas. Develops automated techniques to extract information and other records within system for reporting purposes.
  • Responsible for SFDC system documentation, knowledge articles, procedures and system backups.
  • Responsible for identifying needed improvements to SFDC processes or functionality and working with SFDC team to implement ongoing improvements which may involve interfacing with external vendors, consultants and system integrators.
  • Responsible for testing new or modified functionality in test environments.
  • Project Management - Actively manage assigned projects to ensure implementation of project plans. Define the scope and metrics for new projects. Manage the workflow and communication among team members and report on project status serving as the primary contact person.
  • Manages data clean-up audits and procedures and handles mass updates of data as requested, including account, contact and opportunity ownership changes as sales assignments change.
  • Other duties as assigned.

Qualifications

Minimum Qualifications:

Education: Bachelor’s degree or equivalent

CRM Experience: 3 years relevant experience

SFDC Integration Experience: Implemented Basic third-party AppExchange Apps (Conga, Internet Creations, Outlook)

Certifications: SFDC Administrator Certification

Travel: Expected travel averaging 5-10%, domestic and international

Preferred Qualifications:

CRM Experience: Advanced knowledge of Case Management, User Profile Maintenance, Workflows and Field/Object Creation.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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