Salesforce Helpdesk Support Specialist

Description: Salesforce Helpdesk Support Specialist
Our IT Team is looking to hire a Helpdesk Support Specialist. The Helpdesk Support Specialist will support internal and external users on the Salesforce platform and other integrated systems.
We believe in positive value-added experiences from the inside out - so this means we’re looking for an approachable, friendly candidate.
Great candidates will look like this:

• Enjoy troubleshooting and problem-solving analytically
• A team player who can work well within the team and collaborate cross-functionally
• An excellent communicator who is efficient and effective with customers and colleagues via web conference, in email, phone, and in person
• Understands the Salesforce database structure & best practices
• A motivated self-starter who thrives on prioritization and follow-through
• Passionately creative in mindset, and can adapt quickly to evolving business needs

Responsibilities:

• Manage incoming help desk requests from internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report & dashboard requests
• Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives
• Use tools such as DataLoader & Excel for data scrubbing, manipulation and inserting/updating records
• Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts

If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it! We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - you’ll be surprised. However you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day. Please send your resume, with the job title in the subject line to [email protected]. Residential Elevators is an Equal Opportunity Employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
We encourage veterans to apply!
Requirements: .

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Tallahassee, FL 32309: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Windows Server: 2 years (Required)
• Technical support: 2 years (Required)
• Salesforce: 2 years (Required)

Work Location: One location