Salesforce Business Analyst, Global Distribution Operations

73 days ago
  • Location

    Dallas, Texas, United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    n/a

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryFinance and Operations

Job Details
The Salesforce Business Analyst in the Global Distribution Operations (GDO) team will have diverse responsibilities primarily focused on technology and system implementations, delivering automation and improving our operational infrastructure. Business Analysts (BAs) help improve processes and efficiency in Salesforce by understanding business needs, gathering the project requirements, and collaborating/communicating with stakeholders to support development and implementation of the Salesforce solution. BAs work effectively with both people and information to facilitate a solution to a problem.

We are looking for someone who can hit the ground running to manage multiple responsibilities and projects, while producing high-quality work in a fast-paced environment.

Responsibilities:
  • Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements
  • Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience
  • Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation
  • Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off
  • Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support
  • Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with Change Management/Communications teams to plan change management for project launches
  • Create and manage project plans; monitor and review project progress and timelines; work with project stakeholders to adjust schedules and plans as needed, and identify and resolve issues to ensure project success

A typical day may include:
  • Writing business requirements and creating a process flow, then reviewing with a project member for feedback
  • Setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items
  • Coordinating and leading UATs, or performing UAT in a sandbox for an enhancement
  • Creating a project plan to define project timelines and align project stakeholders on the plan
  • Reading existing documentation and running reports to look for insights in the data to investigate issues

Required Skills/Experience:
  • 3+ years of Business Analyst experience, or focus in Project/Program management
  • Excellent written and verbal communication skills to work with stakeholders at all levels of the business (both business and technical-facing), and engage on projects from beginning to end; along with effective interpersonal skills
  • Experience with and understanding of the Salesforce platform; demonstrated knowledge of Salesforce capabilities/potential to provide solutions to business problems
  • Demonstrated ability to break down a complex business process and break down into manageable steps.
  • Strong project management and organization skills to keep projects on track and moving toward the end business goal
  • Able to work independently and consider cross-functional and downstream impacts with close attention to detail
  • Able to multi-task and perform effectively in a fast-paced, team-oriented environment
  • Able to produce high quality, detailed and thorough analysis documentation in order to present information effectively and clearly to stakeholders
  • Bachelors’ degree in business, computer science or related field
  • Proficient in Microsoft Excel & PowerPoint
  • Ability to become a trusted advisor with key stakeholders
  • Team player with collaborative methods of engagement, and an inquisitive, positive, roll-up sleeves attitude.
  • Familiarity with Salesforce or software implementation lifecycle

Desired Skills/Experience:
  • Systems Analyst or Consulting experience preferred
  • Proven success and experience with a complex, enterprise-wide project
  • Advanced Knowledge of Business Systems and Salesforce.com certifications
  • Sales Operations or Business Operations experience is a plus

  • LI-Y

Accommodations
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Posting Statement
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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