Production Support Engineer - Salesforce.org

32 days ago
  • Location

    Washington, District of Columbia, United States

  • Role

    Other

  • Contract

    Permanent

  • Salary

    $121,800

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. 

Job Category Products and Technology 

Job Details
Salesforce.org Production Support Engineer


Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

What you’ll be doing: 
  • Using your Java/C#/.net/Javascript (any/all), database, API, and web services skills and experience to solve critical customer technical escalations to R&D from our Technical Support organization 
  • Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code 
  • Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams 
  • Providing timely information to customer facing teams to improve overall customer satisfaction 
  • Mentoring Technical Support on technical issues and best practices 
  • Building relationships with other teams across Customer Success, Research & Development (R&D), and operations as a technical expert 
  • Championing Supportability and Debuggability initiatives throughout R&D


 
 Foundational Requirements 
  • Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company 
  • Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits 
  • Unparalleled troubleshooting and problem-solving skills 
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management


 Technical Requirements: 
  • Must have a background in an Object Oriented Development Language (C#, Java, Ruby, etc.) 
  • Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues. 
  • Utilization and troubleshooting of SOAP & REST based APIs 
  • Proficiency in XHTML and CSS. Practical knowledge of HTML5 and CSS3 is a must 
  • Priority to be given to those with experience in Marketing Cloud, Salesforce debugging and event monitoring, Kubernetes, and/or Heroku. 

Benefits & perks:
 
 We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown! 

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ 

  • LI-Y 

Accommodations 
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . 

Posting Statement 
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org . 

Salesforce welcomes all. 
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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