What you will do:

• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Perform administration of Salesforce.com including configuration, workflows, custom objects, and related lists
• Implement enhancements and rollout new features
• Manage security, users, roles, profiles, groups, queues, sharing rules, and other setup options
• Manage ongoing support requests and administrative needs of users
• Assist users with report design and management
• Train employees on best practices of Salesforce
• Conduct training on all salesforce related systems to sales and marketing teams.
• Oversee the importation of new leads and contacts daily. Develop a standard operating procedure for this process that is followed by entry-level market researchers and data analysts
• Run Deduplication Tools & Demand Tools to scrub duplicate data from the database at least once a week
• Run Quarterly Database Maintenance Reports - APEX tests, field utilization reports, roles by profile reports
• Responsible for code deployments, and change control compliance
• Assists in the evaluation, scoping and completion of new development requests ensuring compliance with existing processes
• Troubleshoots reported issues, working directly with SMEs as needed, monitoring key processes to ensure they are successful

What you will need:

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences
• Strong attention to detail
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem solving, and decision-making skills
• Ability to work independently to meet project requirements with minimal supervision
• Capable with Microsoft Office products (Word, Excel)
• Managing email marketing campaigns, segmenting lists, and conducting A/B tests to monitor email performance
• Analyze data and company products and services to ensure the sales team’s conversion rate is as high as possible

Work Conditions

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.