Salesforce Business Analyst

Responsibilities

You will become a member of the team supporting Pearson Online Learning Services where your expertise as a Salesforce Business Analyst and your computer science skills will make you an important member of the team. As a Salesforce Business Analyst, you will report to the Digital and Technology division. You will be responsible for enabling Salesforce.com solutions that support the development of new and existing program functionality that drives sales within the organization.

Brief Summary of Role

The Business Analyst works with the business to elicit and analyze their requirements, develop designs, and implement salesforce.com. The BA leads workshop sessions to gain an understanding of our current state processes and technology for Marketing and Sales teams. They will elicit current state pain points and identify gaps in the process and/or technical tools. From the workshop output, the BA will lead conference room pilot sessions to define future state solutions. They will be responsible for the solution approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases and value assessments, business process diagrams and other context diagrams. They will liaison between technical teams testing teams and business stakeholders during the implementation phase.

In this role, the person will be required to:

• Work closely with stakeholders and development teams to analyze business needs, propose direction, detail requirements for stakeholder review, development, and implementation

• Lead discovery workshops to evaluate design of existing processes / systems to identify customer process pain points and gaps in best practices.

• Be the Sales process change agent by leading stakeholder sessions to guide and validate proposed solutions. Drive detailed user story creation across all levels of the organization (both business users and technical teams)

• Gather requirements and process flows, including documentation of all features with acceptance criteria

• Consult, document and maintain operational processes

• Translate proposed solutions into a functional spec with the technical development team

• Articulate data requirements and data quality standards to data governance and business lead

• Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches.

• Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions. Must be able to articulate pros/cons of customization when warranted.

• Deliver optimal and scalable solutions with best practices

Qualifications

Required

• Salesforce Certified Administrator

• Salesforce Certified Advanced Administrator

• Salesforce Certified Marketing Cloud Administrator

• Bachelor's Degree and / or relevant work experience

• Experience with business process and user experience modeling

• Ability to organize and drive process reengineering sessions

• Experience with Salesforce Sales and Marketing Clouds

• Comfortable building and demonstrating prototypes in Salesforce

• Comfortable with heavy involvement in user acceptance test planning

• Experience working in complex, enterprise, global Salesforce.com implementations with multiple orgs and org mergers

• Delivered multiple CRM implementations leveraging a large system integrator

• At least 3 years experience in SFDC or an equivalent sales module deployment

• At least 3 years experience in business process and/or requirements gathering

• Strong communication and business relationship skills

Preferred:

• Salesforce Certified Service Cloud Administrator

• Salesforce.com additional certifications

• Experience with JIRA and Agile methodology

• Familiarity with Salesforce EDA architecture

#LI-POST

Job: TECHNOLOGY

Organization: Technology & Operations

Schedule: FULL_TIME

Req ID: 410