Salesforce Business Analyst (Remote)

118 days ago
  • Location

    Remote, United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    n/a

fusionSpan is a fast-growing multinational information technology services company, and we are seeking a talented Salesforce Business Analyst to join the team either remotely or at our Headquarters in Rockville, MD.
The Salesforce Business Analyst will be working with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the fusionSpan team and clients, while also answering all related questions. The Salesforce B.A. should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.
Responsibilities:
  • Perform requirements gathering, analysis, and documentation,
  • Convey complex requirements to both internal and external stakeholders,
  • Define scope, conduct gap analysis,
  • Develop solution documents, requirement documents, discovery documents for internal and external review,
  • Work on multiple projects and competing priorities simultaneously,
  • Showcase (demonstrate) work deliverables to both internal and external stakeholders,
  • Provide quality assurance and user acceptance testing support as required,
  • Execute all project work in following Agile methodology,
  • Coordinate and communicate with an international team of project resources,
  • Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
  • Develop spreadsheets, diagrams, and process maps to document requirements,
  • Manage task and work tickets, including description and acceptance criteria,
  • Maintain project methodologies and procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes,
  • Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology,
  • Gather and document data requirements and coordinate with data analysts for any data needs,
  • Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
  • Support the project team in identifying training needs for team members as well as clients
  • Collaborate with subject matter experts to review requirements and provide a level of effort,
  • Provide end-user and power-user training, and
  • Documentation of standard operating procedures.
Required Qualifications:
  • Bachelor’s Degree or higher, or equivalent work experience
  • 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
  • 2+ years of business analysis experience for technology or technology services implementation projects,
  • Excellent oral and written English communication skills (writing sample required)
  • Experience gathering requirements, writing solution documents and writing SOPs
  • Agile project experience and at least one Agile methodology certification (see below)
Preferred Qualifications:
  • Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
  • Experience working in the non-profit or association industry
  • Salesforce implementation or administration experience
  • Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
  • Experience in AMS or CRM such as NetForum, Personify, Aptify, Impexium, MS Dynamics, etc.
  • Finance and accounting or implementation of technology platforms for these
  • Business training, particularly related to associations or nonprofits
  • Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred
What We Offer:
  • Health (PPO) dental & vision plan – 100% covered for employee
  • Long/Short-term disability insurance – 100% covered for employee
  • Life and AD&D insurance – 100% covered for employee
  • IRA with 3% matching contribution
  • Complimentary refreshments in the office
  • Access to the fitness center at Headquarters
  • Telework alternating Fridays
  • 17 days of paid vacation – increases with tenure
  • 10 paid federal holidays
  • 12 weeks for parental leave
  • Flexible schedule
  • Metro accessible office
  • Monthly Mass Transit Allowance for Metro commuters
  • Business casual dress code
  • Modern office with a flexible working area
  • Visa sponsorship for exceptional candidates
fusionSpan is a fast-paced, high-energy firm with a highly motivated staff. This job will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priority.
Culture of Caring
We aim to foster a culture of caring. Caring for our clients but also each other. As a company we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.
FusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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