Senior Salesforce Administrator

This role can be performed anywhere within the United States.

As Senior Salesforce Administrator, you’ll play a vital role at FullStory. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore as Senior Salesforce Administrator, you should enjoy all aspects of user management including support tickets and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. You should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

In a typical day, you might:

• Own all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.

• Participate in Salesforce configuration changes. (e.g., Flow, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports)

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.

• Identify unused or underutilized platform features while owning data management to improve Salesforce data quality, implementing rules and automation as needed.

• Work on user support tickets, technical documentation and manage the sandbox environment.

• Manage integrated applications and third party suppliers (i.e., Conga, Salesloft, Gong, Drift, Lean Data, LinkedIn, ZoomInfo, Clari)

Here's what we're looking for:

• Certified Salesforce Administrator

• 5+ years of Salesforce Administration experience with Sales and Service Cloud.

• Experience implementing Salesforce configuration changes, by translating requirements into technical solutions while maintaining change management and governance.

• Understanding of basic Salesforce triggers/Apex coding.

The impact you will have in 6 months:

• Assist Revenue Operations team by taking ownership of new and existing support tickets processing SFDC cleanup and the optimization of processes, flows and integrations with third party software vendors.

• Expert reviewer of current processes providing insights for improvement and knowledgeable documentation of new and existing system setup.

The impact you will have in 12 months:

• Lead the implementation of software to change the way our company manages sales and account management territories helping to streamline next fiscal year’s sales kickoff and long term territory management.

• Create an efficient way to process incoming support tickets and gathering requirements for projects, bringing focus and expert communication to the organization and improving the efficiency and productivity of the entire RevOps team.

#LI-Remote #LI-CD1

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.

How we support you:

FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.

FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected]. Requests for accommodations will be treated confidentially.