(Junior) CRM Manager (m/f/d)
Location
Aschheim, Bavaria, Germany
Role
Project Manager
Contract
Internship
Salary
n/a
BestSecret is one of Europe's largest shopping communities for fashion lovers. We offer clothes, accessories and lifestyle products of premium and luxury brands at highly affordable prices. In order to further grow our business, we are looking for smart and passionate people to join our teams. We operate in Germany, Austria, France, Sweden, Switzerland, the Netherlands, Belgium and are looking to expand in several other markets across Europe.
YOUR TO DO´S
- Creation of multi-channel campaigns via e-mail, push and on site to maximize customer retention in line with business objectives and marketing strategy
- Ensure leadership, planning, management, monitoring/analysis and continuous innovation of localized and personalized CRM programs by setting-up and implementing campaigns & journeys on local customer insights
- Deep technical understanding that helps you find opportunities for automation and personalization
- You will utilize a variety of contact channels including email, mobile push notifications, in-app messages, direct mail, and others
- Work closely with other departments to devise campaigns that resonate particularly well with specific target groups and localized content
YOUR MUST-HAVES
- Minimum Bachelor’s Degree or equivalent
- 1 year of relevant experience in CRM or related, e-commerce and the fashion industry is a plus
- Experience in digital retention marketing & CRM and omnichannel reach out is a plus
- Experience with advanced CRM tools and AI, ideally Salesforce Marketing Cloud is a plus
- Strong diagnostic and analytical skills, being able to challenge the status quo with innovative solutions
- Strong relationship management skills. Ability to build relationships and work in project teams, trust and influence with internal clients and other key stakeholders
- Good knowledge of Excel required. SQL and HTML knowledge is a plus
- Excellent communication skills in German and English. French, Dutch or Swedish is a plus
Are you interested?
Is this exactly the job you are looking for? Perfect! Then apply today! We are looking forward to receiving your application.
YOUR CONTACT
Samson Tzeggai
Margaretha-Ley-Ring 27
85609 Aschheim
Best Secret GmbH