Associate Salesforce Administrator

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.
At Florida Virtual School (FLVS), we value our diverse and dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. FLVS does more than just talk about our values; we live them and rely on them to be the foundation of everything we do.

We recognize that without the instructors and staff who comprise our team, we would not be able to give our students the educational experience they deserve. Whether you’re part of our instructional staff working with students one-on-one to propel them toward success or one of our support staff members working tirelessly to ensure the FLVS journey is the cutting-edge experience you’d expect from the industry leader, all of us at FLVS work with a common commitment in mind – the student is at the center of every decision we make. FLVS employees are passionate about delivering high-quality digital learning on a robust online platform to achieve content mastery for student success.

Our employees enjoy competitive salaries, a well-rounded benefits package, paid time off (including holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.

Job Posting End Date:
Deadline to apply is 11:59 PM on
01-15-2022
Job Title:
Associate Salesforce Administrator (Flexpoint)
Contract Type:
Employee
Annual Salary:
$50,163.00 - $80,696.00(Support staff s alary will be based on internal equity and experience)

Location:
FL - HOME OFFICE
Job Description Summary:
Our Mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.
The Position:
Position General Summary:
The Global Salesforce Administrator Analyst works closely with business sponsors and end users to implement, support, and maintain Salesforce. The Global Salesforce Administrator Analyst handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks. The Global Salesforce Administrator Analyst troubleshoots and acts as a Salesforce knowledge expert of evolving and new processes. Under general direction, the Global Salesforce Administrator Analyst analyzes requests for Salesforce changes and executes effective solutions that meet the needs of the business.

Essential Position Functions:

• Meet with internal stakeholders to gather project requirements
• Implement project requirements in collaboration with Global Operations team leadership
• Develop and maintain approvals, validation rules, workflow rules, flows, and processes
• Support Global Salesforce settings including hierarchies, profiles, permission sets, user credentials, and naming conventions
• Customize and create reporting and dashboards
• Create and manage standard and custom objects, fields, formulas, and page layouts
• Execute the modification and/or configuration of Salesforce to resolve issues and plan for future growth
• Provide initial and ongoing training and support to business unit end users
• Educate end users on Salesforce feature releases in order to maximize ROI
• Collaborate with appropriate departments and customers to inform strategic direction for the implementation of new technologies to improve customer experience
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Minimum Requirements:
Education/Licensure/Certification:

• Bachelor's degree; or equivalent combination of education and relevant experience

Experience:

• Some Salesforce development experience preferred
• Minimum of 2 years in Salesforce.com administration or consultant role preferably on Sales Cloud (Lightning UI required) and/or Salesforce Certified Administrator
• Demonstrable hands-on experience in Salesforce support processes
• Experience working directly with end users, developers, director level personnel, and business sponsors

Knowledge, Skills, and Abilities (KSA's):

• Self-starter who is detail oriented, excellent prioritization and organizational skills who can work with minimal supervision.
• Strong interpersonal and customer service skills
• Strong verbal and written communication skills
• Ability to work with/for multiple employees and meet deadlines
• Knowledge of and ability to apply platform support and troubleshooting methodologies
• Understanding of Salesforce best practices and functionality
• Excellent project management skills with the ability to meet deadlines, handle and prioritize simultaneous requests and manage laterally as well as upwards
• Demonstrate a passion for solving challenges by leveraging technology solutions
• Creative and analytical thinker with strong problem-solving skills
• Ability to be self-motivated and show initiative to take on tasks
• Ability to take on new challenges
• Ability to provide instruction to audiences of varying technical backgrounds
• Proven technical confidence
• Ability to understand process-oriented methods

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS
Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer

INTERPERSONAL SKILLS
Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS
Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers

CREATIVITY
Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”

SELF KNOWLEDGE
Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn’t defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions

PLANNING
Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING
Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner

PROBLEM SOLVING
Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn’t stop at the first answers

DRIVE FOR RESULTS
Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

Physical Requirements and Environmental Conditions:

• Frequency of travel: Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.

Job Type: Full-time

Pay: $50,163.00 - $80,696.00 per year