Customer Care Global CRM Manager Sales / Marketing
Location
Marseille, Provence-Alpes-Cote d'Azur, France
Role
Project Manager
Contract
Contract
Salary
n/a
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
The Global CRM Manager is responsible of owning the roadmap of Sales and Marketing related topic in CEVA’s global customer relationship management tool (C-View) to meet business requirements and ensure efficient processes and reporting.
In relation with Sales and Marketing key stakeholders and in alignment with Customer Care Strategy, he/she will define the roadmap and provide functional expertise to deliver it in relation with the internal IT salesforce factory (in charge of development).
He/she will be working on the day to day with CRM professional who are focusing in supporting him/her and the global users community, increasing adoption for the users, through implementation and training of new processes within C-View as well as day to day support.
WHAT ARE YOU GOING TO DO ?
Product owner of Sales & Marketing part of the CRM with roadmap definition and requirements for execution
Management of roadmap delivery with internal IT Salesforce Factory (sprint planning) and budget follow up
Cooperation on level 2 issues raised to support
Support to Global Head of Customer Efficiency on ad hoc product (ex: integration of new companies, data governance, NPS)
Supervision of UAT/testing and implementation of new features and improvement with the CRM professional team as a support
Build an expertise of Salesforce to drive innovation and develop POC
Collaboration with Global CRM Manager on the Service side for shared items (ex : data governance)
WHAT ARE WE LOOKING FOR?
Bachelor’s degree (business administration, marketing, sales)
At least 8 years of experience working with a global CRM platform Salesforce.com in an international company with complex sales cycles as a CRM manager or functional analyst
Knowledge of Salesforce.com architecture
Experience of Quip
Certified in Sales Cloud by Salesforce
Experience on project management
Results oriented
Reliable and autonomous
Innovative thinking (Curious to find new solutions)
Ability to work on multiple projects with different deadlines at once
Excellent organizational and communication skills
Pragmatic, hand on, proactive mentality
Proficient in Microsoft Excel and PowerPoint
Ability to work in a dynamic and senior environment
Team player
Excellent command of the English language (written and verbal).
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
The Global CRM Manager is responsible of owning the roadmap of Sales and Marketing related topic in CEVA’s global customer relationship management tool (C-View) to meet business requirements and ensure efficient processes and reporting.
In relation with Sales and Marketing key stakeholders and in alignment with Customer Care Strategy, he/she will define the roadmap and provide functional expertise to deliver it in relation with the internal IT salesforce factory (in charge of development).
He/she will be working on the day to day with CRM professional who are focusing in supporting him/her and the global users community, increasing adoption for the users, through implementation and training of new processes within C-View as well as day to day support.
WHAT ARE YOU GOING TO DO ?
Product owner of Sales & Marketing part of the CRM with roadmap definition and requirements for execution
Management of roadmap delivery with internal IT Salesforce Factory (sprint planning) and budget follow up
Cooperation on level 2 issues raised to support
Support to Global Head of Customer Efficiency on ad hoc product (ex: integration of new companies, data governance, NPS)
Supervision of UAT/testing and implementation of new features and improvement with the CRM professional team as a support
Build an expertise of Salesforce to drive innovation and develop POC
Collaboration with Global CRM Manager on the Service side for shared items (ex : data governance)
WHAT ARE WE LOOKING FOR?
Bachelor’s degree (business administration, marketing, sales)
At least 8 years of experience working with a global CRM platform Salesforce.com in an international company with complex sales cycles as a CRM manager or functional analyst
Knowledge of Salesforce.com architecture
Experience of Quip
Certified in Sales Cloud by Salesforce
Experience on project management
Results oriented
Reliable and autonomous
Innovative thinking (Curious to find new solutions)
Ability to work on multiple projects with different deadlines at once
Excellent organizational and communication skills
Pragmatic, hand on, proactive mentality
Proficient in Microsoft Excel and PowerPoint
Ability to work in a dynamic and senior environment
Team player
Excellent command of the English language (written and verbal).
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
CEVA Logistics
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