CRM, Clienteling Trainee

EMPLOI À DURÉE DÉTERMINÉE

PLEIN TEMPS

ETATS-UNIS D'AMÉRIQUE

NEW YORK

MARKETING

DÉBUTANT

DATE DE PUBLICATION - 27-MAY-2022

REFERENCE - CDC06482

POSITION

JOB PURPOSE:

The Dior Corporate Trainee participates in a program designed to identify and develop future talent for the organization across functional areas. By working closely with their assigned Department, the Trainee supports the organization’s short and long-term objectives through day to day administrative and long-term project work. Trainees across departments will collaborate to develop initiatives to improve business results, and present plans to Executive Leadership Team.

TASKS AND RESPONSIBILITIES:

Communication

• The CRM trainee works in close liaison with all retail teams in the Americas
• A key support in the department with driving clienteling excellence in all boutiques
• Create and facilitate weekly CRM call & presentation with all retail teams
• Collect weekly updates & deadlines from CRM team and relay to retail communications

Training

• Assist with boutique training materials in clienteling practices
• Schedule and participate in regular CRM remote trainings with boutiques

Tool Management/Reporting

• Manage internal CRM software to teach and troubleshoot for boutiques
• Assist boutique level initiatives including client capture programs, follow-up campaigns, etc.
• Assist with database troubleshooting (clean-up projects, update correct information, etc.)
• Support CRM Analyst in exporting data and updating internal files for weekly reporting

Ad Hoc

• Conduct research projects as needed, competitor analysis, etc.
• Compile E-Newsletter results into comprehensive results study for internal KPI analysis
• Any other tasks assigned from time to time

REQUIREMENTS:

• Must be available M-F, 9-6pm
• Strong communications skills both verbal and written
• Strong visual design skills
• Background in luxury retail is preferred
• Proactive follow-through practices
• Strong time management skills and prioritization with the ability to work under specific timelines and fast-paced environments
• Must possess strong organizational skills and attention to accuracy
• Proficient analytical capabilities, must be able to learn new applications quickly
• Strong knowledge of all Microsoft Office programs (Excel, PowerPoint, Outlook)
• Strong knowledge of Adobe Creative Cloud programs (Photoshop, InDesign)
• Knowledge in Salesforce a plus