Salesforce Administrator

1620 days ago

Location
London, England, UK
Role
Administrator
Contract
Permanent
Salary
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About the role

Are you an ADM201 Certified Salesforce administrator looking for a new challenge?

This is an incredible opportunity for a confident and visionary individual who is looking to grow and develop in a dynamic environment. Working within our central support Commercial Operations team as a Salesforce Administrator, you will focus on the support and development of the company’s CRM, to improve organizational effectiveness.

This role will connect with all areas of the business and would suit someone that possesses superb technical, interpersonal, and organizational skills with the ability to communicate effectively at all levels of the organization.

Key Responsibilities

Salesforce Administration

Ownership and accountability of daily Salesforce administration tasks and maintenance, including configuring objects, fields, page layouts, automation, validation rules, etc.
Provide expert knowledge of the data management tools related to Salesforce (Process Builder, Data Loader, Flow)
Support Salesforce integrations - both configuration of new system integrations and ongoing support of current system integrations (Marketo, SalesLoft, Lusha, LinkedIn Sales Navigator, Gainsight, etc.)
Monitor Salesforce maintenance and alerts to ensure optimal functionality
Understand the full reporting and dashboard capabilities of Salesforce and generate reports on the effectiveness of internal processes and tools
Use industry standard best practices for a robust end-to-end production process (sandboxes, changesets, etc.)
Review Salesforce’s tri-yearly releases and understand how they will impact the business
Manage daily workload with larger projects; anticipate problems or delays and have contingencies in place
Engage and handle suppliers that contribute to the maintenance and evolution of Salesforce
Work with team leads to identify and recommend ways to grow their teams’ effectiveness on a day to day basis, streamlining and automating as many business processes as possible

End-User Support

Own BAU queries for 100+ end-users
Prepare and update end-user training documentation
Lead training sessions for new and current colleagues
Set up new users, creating new user profiles as necessary and monitoring access levels and permissions
Attend business unit team meetings as necessary to provide updates on Salesforce initiatives

Project Management

Requirements gathering, project planning, Salesforce configuration, testing, training, and rollout
Actively participate in system testing, evaluating the effectiveness and roll-out of improvements

Key Attributes, Skills, and Experience

ADM 201 certification required
2-3 years of Salesforce Administration experience
Degree in the relevant field an advantage
Salesforce Lightning and Sales Cloud experience essential
Demonstrable experience administering Salesforce including configuration and customisation
Experience in using the Microsoft office suite. Intermediate level in Excel with an emphasis on data manipulation such as vlookups, pivot tables, fuzzy logic.
Ability to prioritize tasks and objectives to manage time effectively
Methodical, being able to assess and evaluate technical issues to identify causes and communicate solutions
Awareness of third party solution providers for Salesforce (AppExchange)
Good knowledge of data management, including data capture, cleansing, migration, and security
Understanding of change management processes
Strong stakeholder management skills & experience in gathering business requirements
Excellent written and verbal communication skills
Extremely organised and detail-oriented; clinical follow-through is essential
Enthusiastic, with the initiative, ambition, and commitment to make a clear impact on the business
Key team player, this role involves liaising with internal teams regularly

Company Overview

Procurement Leaders™ is the world’s largest and most valued procurement network and intelligence platform. Powered by a syndicated member and sponsor community of 775+ leading global companies, Procurement Leaders inspires 35,000+ senior leaders to make faster, more informed decisions and follow proven paths to success. Through next-practice insights, practical tools, expert guidance and industry connections, Procurement Leaders accelerates the transformation journey to greater value creation and procurement excellence.

Procurement Leaders is wholly owned by World 50, an organisation where the world’s best global executives are connected to each other and great thought leaders from every industry.