Salesforce Administrator

About the job

The Salesforce Administrator will be part of a team responsible for the day to day administration and support of Salesforce at Calabrio. This role will work closely with business users, upper level management, and other Salesforce administration/development resources to optimize the existing system and create new solutions that support Calabrio's business strategies and objectives. Calabrio's Salesforce org is global with 450+ users, utilizing Sales and Service Clouds, CPQ, Communities, and Pardot.

What you’ll be doing :

We’re looking for:

Excellent customer service is a top priority when working with internal stakeholders. Candidates are expected to exceed in the following:

• Interpersonal skills and relationship building.
• Presentation, communication (written and verbal), including the ability to effectively communicate with non-technical users.
• Attention to detail when creating complex Salesforce solutions.
• Leveraging analytical and problem solving skills in a fast paced environment.
• Taking ownership and initiative. Identifying opportunities for improvement and driving projects to completion.
• Ability to juggle and prioritize multiple tasks within a collaborative team environment.
• Flexibility and willingness to do what it takes to get the job done, supporting critical business timelines like quarter and year end.
• Drive and desire to learn and grow both technical and functional skill sets.

Requirements:

• Bachelor’s degree in business, management information systems, computer science, or related discipline; or equivalent combination of education and experience.
• 1-2 years Salesforce administration experience.
• Experience working with end users to gather, understand, and define business requirements.
• Experience with CPQ, Communities, and Pardot.
• Experience integrating Salesforce with other systems.
• Proficient in data management tools and processes.
• Lightning user interface experience a plus.
• Development experience (Apex, Visualforce, JavaScript) a plus.
• Salesforce Administrator certification. Other certifications a plus.

As a condition of employment where permitted by applicable law in the U.S., you are also required to submit official COVID-19 vaccine documentation by date of hire to be considered for employment. Calabrio will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates. Please consider this new requirement when applying to Calabrio.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.