Salesforce Administrator

117 days ago
  • Location

    Glastonbury, Connecticut, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    n/a

Job Details
Description
Position Title: Salesforce Administrator
 Division: Accident & Health
 Business Unit: Travel Insured International
 Location: Glastonbury, CT or Remote USA
 Manager/Title: Salesforce Platform Manager
 FLSA Classification: Exempt
 Pay Type: Salary



 Summary of Position:
 Travel Insured International, a Crum & Forster Company, seeks a Salesforce Administrator to work closely with department heads and other key users to solve cross-departmental problems, maximize our current setup, and implement future applications. The position reports to the Salesforce Platform Manager. Remote USA applicants encouraged to apply.
 Principal Duties & Responsibilities:
  • Maintain and maximize current Salesforce.com platform for assigned applications
  • Collaborate with department heads and managers to prioritize and implement new applications and modifications to existing applications that will enhance our business processes and integrate with our existing technology
  • Manage and create custom objects, workflow rules, approval processes, validations rules, page layouts, formulas, and dashboards & reports
  • Effectively manage software and version updates for assigned applications to ensure a seamless user experience
  • Review, organize, and maintain User Roles & Profiles
  • Provide timely support for all support requests from Salesforce.com users such as adding or removing users, granting additional privileges, password resets, etc.
  • Provide ongoing training to Salesforce users, team leads, and department trainers
  • Serve as a subject matter expert for Salesforce.com suite by staying abreast of industry and vendor best practices and introducing opportunities that would benefit Travel Insured
  • Perform other duties as assigned to support Travel Insured systems, projects, or departmental needs
  • Embrace and practice the Company’s principles
Competencies:
  •  Ability to develop system solutions to meet business needs that reflect a clear understanding of the objectives, practices, and procedures of the Organization
  • Accountability for responding in a timely, professional manner to issues surfaced by business partners
  • Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information; carefully evaluates alternative risks and solutions before acting
  • Builds and maintains effective relationships with colleagues, customers, and vendors
  • Ability to positively influence others to meet position goals and objectives
  • Strong communication, facilitation, negotiation, problem solving, project management, and training skills
  • Overcomes challenges and achieves goals through resourcefulness and perseverance
  • Ability to readily adjust to multiple demands and constituencies, shifting priorities, and rapid change
Qualifications:
  • com Administrator Certification required
  • 1+ years working experience as a Salesforce.com Administrator
  • Bachelor’s degree or equivalent work experience
  • Strong understanding of Salesforce.com best practices and functionality
  • Experience with both Sales and Service Cloud
  • Programming experience in Apex, SQL, or scripting languages is a plus
  • Marketing Cloud, Pardot, and/or Einstein Analytics experience is a plus
#LI-MS
Qualifications
Experience

Preferred
1 year: 1+ years working experience as a Salesforce.com Administrator

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