Salesforce Administrator III (Remote)

THE OPPORTUNITY:

We are seeking a talented Salesforce Administrator who will manage the Salesforce.com CRM, handling daily Salesforce case work and tickets to maintain and upgrade existing functionality. The Salesforce Administrator interacts directly with team members, managers and end users as necessary to complete assigned work.

WHAT YOU CAN LOOK FORWARD TO:

• Manage the Salesforce.com CRM application including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues.
• Hands on configuration of Sales and Service Cloud including users, roles, security, profiles, workflow rules, custom objects, etc.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Execute data cleansing projects.
• Document new and existing processes in SFDC.
• Collaborate with internal teams effectively, and seek to understand user experience and stakeholder perspective on operational processes.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
• Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role.
• Collaborate within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done.
• Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.
• Collaborate across teams and across business areas in the spirit of an Agile mindset.
• Fulfill the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops.

WHAT YOU'LL NEED TO SUCCEED:

• Solid understanding of and detailed experience with the Salesforce.com architecture.
• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Partner Management, etc.).
• MS Office.
• Strong organization skills.
• Strong attention to detail and excellent problem solving skills.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

REQUIRED EDUCATION and EXPERIENCE:

• Bachelor's degree or equivalent experience.
• 2+ years' experience implementing and configuring Salesforce.com.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
• Certified Salesforce.com Administrator (ADM-201) or equivalent experience.
• Experience with AppExchange.
• Experience managing and triaging user submitted issues via ticketing system(s).
• Experience using Salesforce data tools (Data Loader).
• Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production).

#IThiring

For Colorado Applicants: In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between:

$81,000.00 - $103,500.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; CO-OP Financial offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.

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