Salesforce Administrator (100% Remote in TX)
Location
Austin, Texas, United States
Role
Administrator
Contract
Permanent
Salary
$4,917 - $7,917
This position is 100% telework in the state of Texas.
The Salesforce Administrator (Systems Analyst V) performs senior-level diagnoses, troubleshooting, and support of issues for a Rapid Application Development environment within the Salesforce platform. The Salesforce Administrator is the bridge between the customer and HHSC IT production applications. The position is responsible for managing the Salesforce team’s internal request application site, creating and maintaining internal and external user accounts, and setup of security configuration. This position will also create, design, and maintain advanced reports and dashboards. The Salesforce Administrator makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance of help-related materials for users. The position will lead, organize and clean-up Salesforce org efforts. Works in collaboration with other team members and management.
This position is 100% telework in the state of Texas and is for U.S. Citizens or residents only.
The Salesforce Administrator (Systems Analyst V) performs senior-level diagnoses, troubleshooting, and support of issues for a Rapid Application Development environment within the Salesforce platform. The Salesforce Administrator is the bridge between the customer and HHSC IT production applications. The position is responsible for managing the Salesforce team’s internal request application site, creating and maintaining internal and external user accounts, and setup of security configuration. This position will also create, design, and maintain advanced reports and dashboards. The Salesforce Administrator makes recommendations for improving processes and best practices based on analysis; creates and maintains documentation on processes, policies, application configuration, and maintenance of help-related materials for users. The position will lead, organize and clean-up Salesforce org efforts. Works in collaboration with other team members and management.
This position is 100% telework in the state of Texas and is for U.S. Citizens or residents only.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees the production support of the HHS Salesforce org and its environments. Troubleshoots and provides solutions to end user issues. Accurately represent the business needs, and effectively communicate them with end users and Salesforce support team. (25%)
Performs Tier 1 & 2 level product support, communicating with customers verbally and in writing on issues, resolutions and expectations. Serves as the subject matter expert for HHS Salesforce.org and its applications. (20%)
Creates, modifies, and deactivates user accounts. Maintains assign profile, permission set, group, and queues. (10%)
Coordinates and monitors the team Salesforce Customer Request (SFCR) app and assigns request as needed to other team members. (10%)
Coordinates with other team members on creating and updating applications user access templates. (10%)
Creates and maintains Salesforce reports and dashboards. Provides assistance with Jitterbit application configuration and usage. Performs production deployment as needed. (10%)
Oversees the training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process. (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Oversees the production support of the HHS Salesforce org and its environments. Troubleshoots and provides solutions to end user issues. Accurately represent the business needs, and effectively communicate them with end users and Salesforce support team. (25%)
Performs Tier 1 & 2 level product support, communicating with customers verbally and in writing on issues, resolutions and expectations. Serves as the subject matter expert for HHS Salesforce.org and its applications. (20%)
Creates, modifies, and deactivates user accounts. Maintains assign profile, permission set, group, and queues. (10%)
Coordinates and monitors the team Salesforce Customer Request (SFCR) app and assigns request as needed to other team members. (10%)
Coordinates with other team members on creating and updating applications user access templates. (10%)
Creates and maintains Salesforce reports and dashboards. Provides assistance with Jitterbit application configuration and usage. Performs production deployment as needed. (10%)
Oversees the training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process. (10%)
Participates in team meetings. Performs other duties as assigned. (5%)
Knowledge Skills Abilities:
Knowledge of laws, rules, and regulations relevant to information technology in Texas.
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies including Agile and Scrum.
Knowledge of Texas Project Delivery Framework documentation.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Knowledge of laws, rules, and regulations relevant to information technology in Texas.
Knowledge in Salesforce configuration and support.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of applications development, data, security and prioritization.
Knowledge of Software Development Life Cycle (SDLC) methodologies including Agile and Scrum.
Knowledge of Texas Project Delivery Framework documentation.
Skill in using a PC and Microsoft Excel, Visio, Outlook, PowerPoint, Word, SharePoint.
Skill in problem solving, conflict resolution, and negotiation.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in writing analyses, documentation, proposals, plans, policies, procedures, standards, or reports.
Ability to guide technology decisions relative to the Salesforce environment and serve as subject matter expert resource to others.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to plan, organize, schedule, assign, and monitor completion of assigned initiatives.
Ability to manage multiple overlapping initiatives.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.
Registration or Licensure Requirements:
None required; however, candidates with Salesforce Administrator certification would be preferred.
None required; however, candidates with Salesforce Administrator certification would be preferred.
Initial Selection Criteria:
Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience may be substituted for the required education on a year for year basis.
Minimum of 4 (four) years of Salesforce administration or implementation experience.
Minimum of 3 (three) years of experience with Software Development Lifecycle (SDLC) process, coding standards, change control, and version management.
Minimum of 1 (one) year of experience in enterprise-level Salesforce projects using Agile (Scrum) software development methodologies.
Preferred experience in Database/Analytics Systems development and deployment experience, as well as front-end visualization.
Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience may be substituted for the required education on a year for year basis.
Minimum of 4 (four) years of Salesforce administration or implementation experience.
Minimum of 3 (three) years of experience with Software Development Lifecycle (SDLC) process, coding standards, change control, and version management.
Minimum of 1 (one) year of experience in enterprise-level Salesforce projects using Agile (Scrum) software development methodologies.
Preferred experience in Database/Analytics Systems development and deployment experience, as well as front-end visualization.
Additional Information:
This position is 100% telework in the state of Texas and is for U.S. Citizens or residents only.
This position is 100% telework in the state of Texas and is for U.S. Citizens or residents only.
MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
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