Senior Salesforce Administrator $5K SIGN ON BONUS

8 days ago
  • Location

    Lenexa, Kansas, United States

  • Role

    Administrator

  • Contract

    Contract

  • Salary

    n/a

Job Description

Senior Salesforce Administrator - Lenexa, KS - Monday - Friday 8AM-5PM

**Proof of COVID vaccination will be required

Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

Basic Purpose:

This position will work in a matrix environment to manage multiple projects and meet the deliverable dates for many concurrent customers. Responsible for implementing and supporting CRM applications for the Health & Wellness business enterprise. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding our business and implementing technical requirements in a way that fulfills that need.

Duties and Responsibilities:

  • Map complex existing systems and evaluate functionality and customer/user experience.
  • Tactfully approach, engage, and influence stakeholders at all levels across the business.
  • Roll out, migrate, and integrate CRM projects (ideally MS Dynamics and SalesForce).
  • Act as an interface between business units, technology teams, and support teams.
  • Participate in end-to-end implementation planning including project management, issue management, communication and change management.
  • Responsible for the development, and on-going support of custom applications and objects within Microsoft Dynamics CRM.
  • Performs data mining and analytical review of key business information obtained from Salesforce.com/Microsoft Dynamics and other platforms to develop and report on key monthly SLA metrics and proactively identify trends in the data.
  • Works with departments on operational challenges and enhancements in their area and identifies and implements solutions driven by platform to enable the desired objective (Quality, Efficiency, Visibility, etc.).
  • Manage project changes in accordance with QMS tools to control scope, quality, schedule, costs and contracts
  • Maintain accurate data in project governance tools including project plan estimates, project spend, burn rate and resource time tracking
  • Drives communication with all areas of the enterprise that impacts scope, budget, risk and resources for projects
  • Drafts user documentation for new and modified processes, and provides document control functions
  • Leverages QMS and Six Sigma Green Belt methodology to evaluate processes and identify/implement technology enabled solutions.
  • Drives reporting back to business stakeholders to monitor performance, drive engagement, and improve both product performance and client experience.
  • Works with strategic clients/partners to identify solutions that achieve defined reporting/operational requirements.
  • Works with department heads to define and deliver training to end users.
  • Assists URAC certification/re-certification and other special projects as required.
  • Process created, system build out, client notifications developed, team collaboration of process, views implemented to show each touch point, training and implementation to both Sales and Operations

Supervision Exercised: N/A

Qualifications:

Education Preferred: Bachelor’s Degree in Computer Science, Information Systems, Business, or Finance OR applicable Work Experience required.

Work Experience:

  • 5+ Years managing business data with a demonstrated ability to work cross-functionally.
  • Experience in testing and validating solutions, and working as a MS Dynamics CRM expert.
  • Functional and/or Technical Certifications as deemed appropriate for specialization.
  • Experience serving as Project Leader for multi-function projects.

Physical and Mental Requirements:

  • Perform job duties with frequent interruptions or distractions
  • Demonstrated ability to manage multiple projects with multiple customers meeting defined deadlines with the appropriate level of accuracy.
  • Adjust priorities quickly as circumstances dictate.
  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
  • Maintain composure under pressure.
  • Ability to comprehend and follow verbal or written instructions.
  • Excellent written and verbal communication skills; ability to present effectively to all levels in an organization.
  • Concentrate on tasks.
  • Ability to making decisions.

Other:

  • Demonstrated proficiency in managing Salesforce.com and the entire Microsoft Office suite, particularly

Access, Excel, Visio, MS project and PowerPoint.

  • Demonstrated proficiency with creating and managing budgets.
  • Strong negotiation skills.
  • Project management experience/certification (PMP) a plus.
  • Six Sigma Certification (Green Belt) desired.
  • Minimal travel required (<25%) to support training and value delivery functions.

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