Salesforce Sales Analyst, Commercial Sales--Remote
Raleigh, North Carolina, United States
$28,547 - $65,913
The primary purpose of this position is to help the Enterprise Commercial Sales business unit implement business processes, governance and technology solutions in a cost-effective way; by determining the requirements of a project or program, and communicating them clearly to: IT, stakeholders, facilitators and partners. This role must have the ability to work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes, in a manner consistent with organizational standards and objectives. To be successful this Team Member must build strong cross-functional and collaborative relationships with business partners to fully understand their strategies and needs. This must be accomplished in a way that is consistent with Advance Auto parts 3 core values (Inspire, Serve, and Grow).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Acts as a liaison between Commercial Sales, Operations, Merchandising, Supply Chain, Marketing, Accounting/back office and the technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated processes and systems
Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
Works with user groups to provide training, resolve questions, assess user needs, and recommend changes
Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer processes for greater efficiencies
Identify and document business goals; document current state business processes and data flows; document future state processes and data flows; document gap analysis between current state and future state and evaluate success criteria to ensure solution meets the requirements defined
Understand business change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with all relevant stakeholders
Write requirement statements that are complete, consistent, concise, accurate, and traceable
Develop metrics to consistently monitor and measure compliance to processes and business rules; provide actionable analysis to business leaders; and recommend improvement opportunities and increased efficiency across the entire organization
Lead discussions and design sessions concerning UIs, data flows, data integrity, data integration, system integrations, and phasing
Organize requirements into related categories to effectively manage and communicate to impacted stakeholders
Assist Technical and Architecture resources to design possible, feasible solutions leveraging current assets as appropriate and consistent with the broader enterprise direction
Develop requirements and process flows for customer data governance and stewardship process
Improve efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Significant experience in requirements gathering tools, processes and procedures including BPM, Agile, CRUD, Data flow and control diagrams, business rules, GAP Analysis, prioritization, defect tracking and success criteria
Familiarity with at least one project methodology with ability to learn and adapt to new methodologies quickly (e.g. Waterfall and Agile)
Ability to work cross functionally to create a collaborative environment across business units
Ability to cultivate relationships with key stakeholders across functions and levels to achieve business objectives and drive strategic change.
Strong interpersonal skills, ability to interact effectively with employees at all levels and senior leaders in a collaborative manner
Ability to thrive in a complex, rapidly changing environment while adhering to tight schedules and budgets.
Demonstrated leadership skills and problem solving capabilities.
Ability to write reports, business correspondence, and procedure manuals
Ability to travel as necessary to meet organizational and administrative demands
EDUCATION and/or EXPERIENCE
Bachelor’s degree preferred or combination of education and experience
2-4 years Project Experience
2-4 years Requirements Gathering
Agile Experience preferred
JIRA/Automated requirements tracking system experience a plus
CERTIFICATES, LICENSES, REGISTRATIONS
Salesforce Certifications is a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advance Auto Parts