Salesforce Administrator - Service Cloud (f/m/d)

Want to be a hero? - Join the #1 Global Leader in online food ordering and delivery!

We are looking for a Salesforce Administrator (f/m/d) to join our Global Salesforce Team. You will be part of Delivery Hero’s Global Salesforce team, to develop our Salesforce Service Cloud based CRM solution to provide outstanding service to customers and partners. You will be exposed to all levels of Salesforce work within a highly developed and functional team (Administrators, Product Managers, Developers, QA Specialists, Business Owners) with lots of career opportunities.

Your job will include the administration of our Global Salesforce CRM instance as well as being the point of contact for our local stakeholders in multiple contact centers across Europe.

You will be responsible for assisting with the adoption of the system and its ongoing success, by working closely with business and technical partners to identify new opportunities to leverage Salesforce Service Cloud to enhance external and internal customer experience.

Your Mission:

• Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)

• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.

• Manage the instance with a view to ensure data integrity, security and perform basic audits.

• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.

• Perform business analysis and make recommendations to help business units leverage Salesforce to the fullest.

• Assess the impact of new requirements on existing systems and processes.

• Lead UAT testing with local users for new functionalities and features.

• Manage mass imports and exports of data.

• Assist in conducting training of business owners for new features and help with roll-out.

• Act as a point of contact for Salesforce users in the EU region.

Your Heroic Skills:

• Min. 1-2 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.

• Very good understanding of Salesforce Service Cloud and ideally Sales Cloud.

• Experience with Lightning component framework.

• Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)

• At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.

• Good to have experience with Lightning Knowledge Base configuration and Social Studio integration with Salesforce.

• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins, XL-Connector, Talend).

• Ability to troubleshoot system, process and data issues.

• Openness to discussions, team-oriented, with a hands-on attitude.

• Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.

• Good understanding of business processes in a contact center environment.

• Basic knowledge of agile methodology / processes.

• Drive to constantly improve Salesforce knowledge.

• Proficient in spoken and written English.

Why Delivery Hero?

• Exchange ideas and meet colleagues from different teams in our active guilds and through our global tech & product community.

• We offer visa & relocation support globally to our permanent employees.

• Enjoy our free online yoga classes and a subsidized Urban Sports Club or Gympass membership.

• Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to our confidential Employee Assistance Program.

• Participate in our health campaigns such as seasonal flu vaccines.

• Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program

• We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search

• Join the global market leader and a publicly listed company with a competitive remuneration package.

• Develop your skills with your personal educational budget for conferences and external trainings.

• Access our e-learning platform MyAcademy and participate in our various inhouse trainings, including German learning options.

• Save responsibly with our attractive corporate pension options.

• Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.

• And much more…

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV (& Cover Letter, Portfolio, etc.).

We’re looking forward to your application!

About us:

Learn more about our diverse stack and what our teams are working on by visiting our Tech & Product blog and our Tech Talk Youtube channel.

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become one of the leading global online food ordering and delivery platforms and are now innovating and creating new services such as groceries, pharmacies, and other convenience articles in multiple markets.

Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you.