Salesforce Administrator

45 days ago
  • Location

    Holmdel, New Jersey, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $64,631 - $89,967

Salesforce is WorkWave’s CRM and genesis of much customer information including deal data, interactions, and more. This role will involve all aspects of the business focusing on Sales, Marketing, and Finance. This person must be a highly motivated, self-sufficient, organized professional, with quality communication skills to train power users among teams on how to best use the system.

WHAT YOU'LL DO:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Sandbox environment management
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Own the communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support cases
  • Monitor and improve user adoption
  • Technical documentation
  • Working with integrated applications including Adobe Sign, Conga, Survey Monkey, Marketo

WHAT YOU'LL NEED:

  • Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud in Lightning
  • Trailhead Badges/Super Badges
  • Certified Salesforce Administrator
  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

WHAT WOULD ALSO BE AWESOME:

  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
  • Bachelor’s/Postgraduate degree, or professional qualification
WHAT YOU SHOULD KNOW ABOUT US:
  • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
  • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
  • We openly accept others as they are and build strong partnerships based on trust
  • Teamwork and collaboration is key to help our colleagues and customers solve their challenges
  • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
  • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
  • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
  • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
  • Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match
AND BEYOND...
  • Tuition reimbursement
  • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
  • 24/7 access to virtual medical care with Teladoc
  • Floating time off for holidays and/or your birthday
  • Quarterly awards based on peer nominations
  • Regional discounts and perks
  • Opportunities to participate in charitable events and give back to the community
GROW WITH US:
  • We understand the impact of attracting and keeping top talent and rewarding intellectual curiosity and a thirst for personal and professional growth
  • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
  • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
  • 10 Time winner of Best Place to Work in New Jersey by NJBiz !
  • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
  • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

#LI-Remote

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