Senior Analyst, Service Cloud (Salesforce Administrator)

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We are looking for a passionate and proactive leader to join our team!

You are Salesforce Admin 201 certified, Advanced Admin certification preferred. Direct administration of Salesforce Service Cloud experience preferred, but not required.

You have 3-5 years experience administering the Salesforce Service Cloud platform configuring sophisticated automations, flows, custom objects, BOTs, page layouts and other common administrative tasks.

You can write clear, complete functional specifications and system use cases for business requirements and high-level design documentation.

You have the ability to communicate and translate business requirements optimally between functions and technical teams.

You have the experience to analyze new insights and change requests to resolve potential solutions.

You can prioritize your work based on business objectives, added new value, and existing requests within the portfolio.

Role Responsibilities

• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Sales Force Automation
• Demonstrate proficient level of business acuity to identify and communicate impacts to departmental partners and/or other platforms or business process owners
• Independently handle day-to-day work assignments, completions, follow-up and related deliverables. Raising any issues to management attention with independence and correct degree of judgement/vitality.
• Supervise and analyze data.
• Participate in new projects and work with business and technical team members on initiatives which may involve process improvements, system enhancements, or the development of new applications or software.
• Work with Services organization to understand changing requirements and implement systems and data changes as necessary.
• Act as domain guide to other teams.
• Participate in the IT improvement process.
• Ensure that sales-impacting enhancement requests are effectively qualified, prioritized, and implemented.
• Maintain user groups, roles and access rights, custom fields, record types and page layouts in Salesforce.com.
• Maintain changes to standard and custom fields, page layouts, and record types.
• Maintain, enhance and create workflows, functions and configurations and provide system administration of the Salesforce.com environment.
• Create new sophisticated reports reporting capabilities and respond to ad-hoc reporting requests.
• Deliver training and coaching in the use of sales force automation and CRM systems. Identify training and development gaps and create plans to address.
• Participate in New Hire Orientation presentations.
• Coordinate in user acceptance testing as needed. Help define standard methodologies.
• Define test scenarios.

Basic Qualifications

• Bachelor's Degree from an accredited university.
• 3-5 years of Systems Management experience preferably on the Salesforce.com platform.
• Salesforce ADMIN 201 certification; Advanced Admin with Service Cloud experience preferred.

Functional Area:

Business Systems Analyst

What you’re looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits
We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Education assistance
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.