Salesforce Data and Evaluation Specialist

Ada Developers Academy is a non-profit, tuition-free coding school for women and gender diverse adults. We focus on serving low income people, underrepresented minorities, and members of the LGBTQIA+ community. Our program consists of two highly immersive parts: six months of focused instruction, and five months of internship at partner companies, where students refine their skills working on real-world code.

About this position

We are looking for a Salesforce Data and Evaluation Specialist to help us unravel insights and make data-informed decisions by providing analytical support. As a member of our Operations team, you will also be responsible for helping maintain our Salesforce database and training end-users on reports and dashboards. This is a full-time, non-exempt position (40 hours per week) with a base salary range of $80,000-$88,000 annually (DOE) plus excellent benefits.

Core responsibilities

Data Evaluation & Management

• Manage data integrity and consistency of information, ensuring accurate tracking of key metrics and alignment of reporting across departments

• Work with staff to structure, collect, enter, analyze, track, and measure data to evaluate and report on program impact

• Support the implementation and administration of various evaluation tools including surveys and assessments

• Develop new ways to gain insight from data to inform our decision making, including the implementation of a BI tool such as Tableau

• Support the continuous improvement of evaluation methods, systems, and practices

• Maintain internal data collection guide and data dictionaries

• Work with Salesforce admin team to ensure CRM data is mapped to key systems, data stores, and reporting tools and facilitate any necessary changes

• Work with Salesforce admin team on data cleansing initiatives and create processes that capture and produce information for accurate decision making and reporting

Data Analysis and Reporting

• Create and maintain Salesforce dashboards and data visualizations that support our team’s business processes and programmatic goals

• Design, create, test, and deploy tabular, summary, joined, and matrix reports in Salesforce for ad hoc, recurring, and annual reporting analyses

• Analysis to include time-series, segmentation, cohort comparisons, and impact analysis

• Create real-time dashboards for our KPIs and website metrics

• Support the Revenue and Strategy team by providing high quality and accurate data, tailored to the needs of funders, throughout the year

• Provide ad-hoc data reports as needed for internal and external stakeholders

• Create and maintain data hygiene reports and dashboards to ensure CRM is up-to-date, integrations are healthy, and user data entry is valid

Training & End-User Support

• Train end-users on reports and dashboards

• Train end-users on data dictionary and data standards

• Provide technical expertise on data storage, preparation, cleansing, and analysis

• Assist in writing and maintaining technical documentation and materials

Essential qualifications

• Minimum of three to five (3-5) years of experience as a Salesforce Administrator, Data Analyst, or Data & Evaluation practitioner

• Experience creating and managing reports and dashboards in Salesforce, including for ad-hoc business requests

• Experience analyzing data and measuring KPIs

• Strong understanding of Salesforce best practices and functionality, NPSP and nonprofit processes preferred

• Advanced Excel or SQL skills

• Familiarity with Tableau or Google Data Studio

• Fluency in data collection/surveying best practices

• Salesforce Administrator Certification(s) preferred

• Strong collaboration skills including active, empathetic listening, and the ability to communicate complex topics clearly and effectively

• Demonstrated embodiment of Ada’s values in a professional environment

We hope to be drivers of change, and believe having a team of diverse backgrounds will enable us to strengthen our impact for others. Ada is proud to be an equal opportunity employer, and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at careers@adadevelopersacademy.org.