Salesforce Systems Administrator

55 days ago
  • Location

    Bellevue, Washington State, United States

  • Role

    Administrator

  • Contract

    Permanent

  • Salary

    $69,048 - $96,131

Brand Specific Description:
Do you have a passion for travel and tech and want to work for an exciting company that’s at the top of their industry?
Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.
Who Are We?
Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.
With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivaled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.
The Salesforce Center of Excellence is vital to the growth and health of our business and is the backbone to our company's internal and external systems. Marketing Cloud, Sales Cloud, Community Cloud, and Service Cloud and numerous third party tools all operate within our Salesforce infrastructure.

Position Overview:
  • Do you get excited by new features Salesforce releases and you just don''t know who you can tell?
  • Are you passionate about building solutions with a best-practice mindset?
  • Do you always want to know 'why?' the business does something or wants to do it differently?
  • Are you detail oriented and pride yourself on releasing bug-free features?
As a Salesforce system admin at Egencia, you will encounter new business challenges on a daily basis across our entire business that can be improved by better utilizing our Salesforce instance. Whether you're working to make our service delivery teams more efficient, adding features to our community to better our customer satisfaction, or helping to integrate 3rd party sales tools with Salesforce to increase pipeline, what you do will provide a direct impact to Egencia's success as a company.
If you love solving problems using Salesforce best practices on a team that values collaboration and being supportive while always providing the best customer experience (internal or external), this team is for you.

Responsibilities:
  • Translate user stories representing complex business problems into solutions built on the Salesforce platform through configuration
  • Communicate with the product team, developers, and user solutions teams to always ensure we build solutions that solve the core business pain-point
  • Learn areas of the business better than they know themselves through shadowing, reading documentation and asking stakeholders
  • Actively participate in reviewing peer solutions in daily configuration review calls
  • Continue growing your Salesforce certification knowledge and stay up-to-speed with the newest and best tools that work with Salesforce
  • Come up with and execute ideas to improve our infrastructure
  • Collaborate with the team, asking for help, offering help, and always sharing new ideas to better everyone

Competencies:
  • Strong knowledge of Jira or equivalent dev ops/project tool
  • Strong communication skills for working with technical and non-technical teams
  • Ability to simplify complex ideas and architecture decisions into easy-to-understand documentation
  • Strong competency with process automation and when to use each type (workflow, flow, etc.)
  • Strong desire to document thoroughly to benefit your peers and future you

Experience and Qualification:
  • 2+ Years as System Admin with Salesforce or other CRM
  • Salesforce Administrator Certification and Trailhead Expeditioner rank or above
  • Bachelors in CS, MIS, Business or equivalent

Relocation (Y/N): N

Location
Washington - MidStation Bellevue

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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