Junior Salesforce Administrator

Description:

Questline is hiring a Junior Salesforce Administrator who will set up, configure, maintain, and support our Salesforce.com CRM system instance.

Preferred candidates will live in the Columbus area and be able to work a remote/hybrid schedule; however, fully remote candidates will be considered.

USA work authorization is a precondition for employment. Questline does not sponsor employment visas.

CORE ACCOUNTABILITIES (Essential Functions) - This position is chiefly accountable to/for:

• Works with organizational Salesforce.com users to understand their system needs
• Builds, customizes, and supports objects (Accounts, Contacts, Leads, Opportunities, etc.), workflows, reports, or dashboards
• Trains colleagues on Salesforce
• Ensures integration and data exchange between Salesforce and external services, providers, or platforms
• Tests and approves system changes prior to deployment
• Works with Rev Gen teams to ensure customer interactions are appropriately captured
• Identifies then deletes or merges duplicate, outdated, or inaccurate records
• Maintains user profiles and settings, and provides training to end-users as needed
• Assists RevGen in compiling reports and monitoring usage
• Provides general awareness of account details (budget, scope, schedule, etc) and raise any concerns and issues to supervisor
• Supports client issues
• Manages email inquiries and client portals or tickets
• Configuration of advanced declarative Salesforce functionality
• Develops and conducts training plans, materials, and for internal team
• Validates actions of Developers and works with them toward resolution in the event of issues
• Performs QA testing on multiple projects
• Assists with client integrations
• Performs an initial assessment of any problematic situation – escalates as necessary
• Conducts general research for RevGen as needed

. Requirements:

• Typically requires a bachelor's degree and 1 to 3 years of experience and work toward Salesforce Certification
• Experience with Sales Cloud, Service Cloud and Salesforce CPQ
• Demonstrated ability to work across platforms, participate in multiple projects, and solve technical and business problems
• Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills
• Understanding of integration scenarios and design
• Strong documentation and training skills
• Excellent project management skills
• Clear, empathetic communication skills
• Able to quickly understand complex technical problems
• Positive willingness to commit passion and energy to getting the job done

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