Business Analyst - Salesforce.com
Salt Lake City, Utah, United States
$65,000 - $110,000
At Zions Bancorporation, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. We’re dedicated to our clients, shareholders and to each other. At ZBNA, the possibilities are endless – come for the job, stay for a career.
The Salesforce Business Analyst will play a key role in the internal Salesforce Product team and is positioned as a liaison between stakeholders and the rest of the team. This person will build relationships with key business and operations stakeholders in order to better understand what they need to maximize their effectiveness and will bring that knowledge and context back to the team help develop the company’s Salesforce platform.
What are we looking for?
We’re looking for a relationship builder, someone who collaborates well and possess the high emotional intelligence to build and maintain successful relationships with our business stakeholders. Someone with the creativity and curiosity to deeply understand their business needs and use that knowledge along with strong judgement and critical thinking to transform those needs into practical, deliverable, processes. Last, but not least, the candidate would be data literate and able to manipulate and understand data in order to support business decisions.
The ideal candidate for this position will have the skills and experience necessary to:
Manage relationships with internal business stakeholders
Review, analyze, and evaluate business processes, requirements, systems and user needs with final result of process maps and documentation in ADO
Create features and epics to support prioritization of platform development
Provide support within the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports in Salesforce
Build and maintain reports and dashboards within Salesforce based on the needs of the business
Create and maintain documentation and training materials related to projects
Assist the Product Managers with managing various vendor relationships related to Salesforce
Assist with helpdesk queue as level 2 support for escalated issues
Facilitate user acceptance testing for new features and enhancements
Assist in implementation of Salesforce functionality to the users as needed
Collaborate with the various Salesforce teams to ensure optimal delivery of Salesforce functionality
Participate in product delivery teams leveraging an Agile framework
Perform other duties and responsibilities as assigned.
Strong elicitation techniques
Experience in analysis of business process and workflow and/or process improvement recommendations. Some experience with project methodology.
Working knowledge of business processes and systems, programming and systems analysis procedures.
Knowledge of project techniques and practices.
Knowledge of configuration management and change management.
Basic understanding of software development methodologies, e.g. Agile, Waterfall
Requires a Bachelor's finance, technology or a related field and 2+ yrs business analyst experience in banking process analysis, gathering and documenting business requirements or other directly related experience.
Strong problem solving, analysis and clear communication skills, both verbal and written.
Solid interpersonal skills with the ability to work with both management and staff employees to resolve problems and improve processes or systems.
Must be able to meet deadlines.
Prior analysis and data interpretation to identify trends, patterns and opportunities for the business and clients beneficial.
Excel skills for transformation and loading large data sets
Salesforce.com administrative and support experience; including Salesforce certifications
QA testing (i.e. Developing test plans, test scripts, and executing both)
Experience with Data Loader, Demand Tools
Visio and/or Lucidchart
ADO and/or JIRA
Experience with Data Mapping and Migration
Organizational Change Management experience
A combination of education and experience may meet requirements.
Ideally this position is located in Salt Lake City (3 days in offer, 2 days remote) but is open for remote within the continental United States.
Salary Range: $65,000 - $110,000
At Zions Bancorporation, we need team members who can get the job done and do it with enthusiasm. As a company, we are always striving to make the business better so we can make our customer's lives easier. Are you passionate about making a difference for people in your community? As a corporation comprised of community banks, we need people like you, who can make positive change.
Zions is full of people just like you who share the same values and work ethic. Our diverse workforce offers endless opportunities to expand your skills and gain valuable experience that will help you advance your career. Let’s talk about how we can help one another succeed.
Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that “improving the work is the work” as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.
ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.