Salesforce Admin

We’re looking for a dynamic person to help us establish a strong information-sharing culture leveraging Salesforce as a strategic backbone. This is a great opportunity for someone looking to leverage best practices from prior experiences to build out the structure they’d love to work within. The Salesforce Administrator is a highly visible position within the company and will help us build out our Salesforce and Experience Cloud instance utilizing industry best practices, creativity, and a passion for delivering the best experience to internal and external stakeholders.

The Salesforce administrator will be responsible for launching Experience Cloud to align with strategic corporate objectives. The administrator will also be responsible for the day-to-day maintenance of our Salesforce instance, ensuring that new users are added, users are removed, permissions are updated, etc. within established service level agreements.

This role will facilitate and coordinate with internal stakeholders to develop and build out new features within Salesforce, all while maintaining a detailed change management library.

NOTE: This isn't a SFDC Developer role - this is an administrator role who will be the SME for our team.

PRIMARY DUTIES AND RESPONSIBILITIES

• Daily administration and support of Salesforce database, including but not limited to multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Implementation processes that leverage data and best practices for robust and stable internal tools
• Manage Standard Work documentation, training, and audits for adherence
• Collaborate with cross-departmental resources to implement solutions and processes
• Produce necessary design, development, and testing documentation
• Ensure correct functionality of all Salesforce-related functions and workflows
• Develop and create customized reports and dashboards
• Administrate software testing process for new objects, fields, record types, etc.
• Delivers effective change management and communications for technology implementation, data policy and process re-engineering within organization

REQUIRED CHARACTERISTICS OF OUR IDEAL CANDIDATE

• Salesforce Administrator Certification, with higher certifications a plus
• Experience and understanding of the various Salesforce environments, primarily with Experience Cloud
• Understanding of Salesforce CRM architecture, Visualforce/APEX, sharing, managed packages, batch processes, triggers and controllers
• Deals effectively with ambiguity and situations where there is not a single 'right' answer and can coach users to an appropriate solution for their needs
• Ability to build and maintain strong cross department relationships, and exercise influence through those relationships
• Ability to function effectively at a high level with minimal supervision
• Proven ability to contribute to or lead initiatives with a results-oriented approach
• A team player; highly motivated self-starter; good relationship builder with strong diplomacy skills
• Ability to use and adapt to a variety of new tools/methodologies. Significant focus on application development tools including Jira, Smartsheets, Office 365, etc
• Analytical skills to critically evaluate the information gathered from multiple sources, reconcile differing views, decompose high-level information into details, and distinguish user requests from the underlying true needs
• Effective at project management to deliver results on schedule and within scope
• Strong interviewing and listening skills
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Excellent oral and written communication skills, ability to explain technical details simply
• Ability to travel 5% of the time

EXPERIENCE

• Minimum 3 years’ experience as a Salesforce admin or other similar role

EDUCATION

Bachelor’s degree preferred

SALARY RANGE:
Salary range for this role is $130,000 - 150,000 per year

BENEFITS:
We offer a competitive benefits package to all full-time employees

• Medical, employer covers 90% of premiums
• Dental, employer covers 90% of premiums
• Vision, employer covers 90% of premiums
• 401k with employer match
• Unlimited Personal Time Off
• Short-Term & Long-Term Disability
• Paid Parental Leave
• Bonus programs available for eligible employees