Salesforce Administrator

Current Employees:

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Summary

The Sales Operations Business Partner will provide systems and process support for the Sales Leadership Team. This support will include: understanding inefficiencies in the sales process, driving improvements by analyzing and recommending best practice approaches including training and changes in the technology tools. The role requires in-depth understanding of the Salesforce.com platform capabilities including data visibility, permissions, modifications to objects and fields, creation of workflows and processes, and creation of reports and dashboards to track fundamental metrics to measure the efficiency of the process. It also requires the collection of new requirements from the user community, understand the business drivers behind them, coordinate the parts that need to be tackled by IT, communicate results, prepare training content and deliver training sessions.

Essential Functions

• Create requirement specifications to address improvements. Work with and understand alternative development approaches for proper discussion with IT. Interact with IT to make sure the changes are done correctly and on-time. Make configuration changes in Salesforce sandbox to implement portion of the solution as agreed with IT
• Produce training material in multiple media to support the adoption process. Conduct training sessions remotely and in person to support the release of new features
• Create Salesforce reports and dashboards to track fundamental process metrics. Create Salesforce reports to identify data quality issues. Coordinate data cleansing efforts. Define process of determining potential data discrepancies
• Work closely with field based sales leadership to understand process improvement opportunities. Propose process changes based on feedback from the different sales channels. Define new Sales Operations procedures and refine existing ones
• Ensure seamless execution of assigned programs
• Remain current in Salesforce environment, third party applications and best practices

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Understanding of requirement specifications and interface with IT to confirm appropriate solution and follow up on delivery of final implementation
• Understanding of change management, including understanding needs, coordinating communication, and creating and delivering training to sales users and other constituents
• Strong verbal and written communication skills
• Analytical thought process to discover problems and suggest best way to solve them

Qualifications

• HS diploma or GED with 7 years of experience in Sales Operations in the Salesforce.com environment
• Bachelor's degree preferred in Business, Marketing, Finance or related field
• Three (3) years or more understanding and optimizing sales processes required
• Five (5) years or more in Salesforce.com administration, reporting and dashboards. Including: creating roles, profiles, security, sharing rules, permission sets; custom objects, fields, page layouts, record types; validation rules and workflows required
• Salesforce Certified Administrator (ADM201)
• Certified Six Sigma Green Belt

Job Category: Sales Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R34002

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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