Program Architects - Salesforce Industries UKI

57 days ago
  • Location

    London, England, United Kingdom

  • Role

    Architect

  • Contract

    Contract

  • Salary

    n/a

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Program Architect - Salesforce Industries

Seniority: all seniority levels considered - to be determined during the recruitment process
Location: UKI – office or remote based

Department Description

Salesforce Customer Success Group (CSG) is a team of diverse and multicultural trusted advisers, partners, and guides highly relevant to the success of our customers. We help customers spark the full power of Salesforce, find and implement technical solutions, and provide guidance on how to build new products for our customers’ needs.

Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers:

  • An extensive data model.
  • A complete set of business processes and integrations.
  • A full range of omnichannel experiences and apps (including sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and commerce solutions).

As our EMEA team is growing, we are looking for Program Architects to join our UKI practice.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM Company?

Role Description

Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects.

Program Architects serve as strategic advisors and Salesforce product and platform guides to the company’s largest enterprise customers. They typically engage at C-level and drive conversations with our customer’s enterprise architects and business users equipped with standard methodologies for enterprise architecture functions such as security, performance, development process, and application governance.

Your impact:

Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.

To be successful in the role you:

  • Ensure scalable and standard methodology solutions to meet and exceed customer needs
  • Guide the evaluation of business and technical requirements
  • Build relationships with key collaborators and team members
  • Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
  • Align with project and engagement managers to support planning and implementation in close collaboration with the customer
  • Review and guide project vision and direction, implementation approach and key artefacts
  • Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
  • Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
  • Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
  • Where required, support pre-sales activities to position Salesforce Services
  • Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Basic Requirements

  • Prior experience in any of the following: Telco, Media, Energy/Utilities Industries
  • Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management, AWS and CDNs.
  • Ability to analyze, design, and optimize business processes via technology and integration
  • Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases
  • Work independently and as part of a distributed team and a willingness to take ownership of problems
  • Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
  • Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Available to travel regionally and occasionally internationally depending on customer needs

Preferred Requirements

  • A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
  • Ability to build and maintain key relationships with C-level / mid-level and key decision makers
  • Experience as a Senior Architect and/or CTO in a mid to large sized organization with leadership driving an organizational transformation in a matrixed organization
  • Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions
  • Salesforce Industries and Salesforce Certifications
  • Affiliated to industry forums such as TM Forum (SID, eTOM).
  • TOGAF and Industry Architecture qualifications.
  • Agile Methodology certification such as Scaled Agile Framework.

Benefits & Perks:

Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!

Accommodations

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