Salesforce Administrator

ARE YOU A CREATIVE, SELF-STARTER SEEKING A CHALLENGE? DO YOU WANT TO MAKE AN IMPACT ON THE NATION’S HEALTH, WELL-BEING, AND SECURITY? DO YOU HAVE A PASSION FOR DEVELOPING PEOPLE AND ORGANIZATIONS?

GREAT, WE WANT TO MEET YOU.

We build partnerships with clients to improve their organization's performance. Whether it's enhancing the technical capability of our nation's defense systems or advancing research and development for Veteran healthcare, our partnerships are making an impact in our communities and country.

JJR’s Client Experience organization acts as customer champion, capability builder, and innovation catalyst. We are seeking a pioneer who will advance our digital transformation strategy, serve clients, mentor staff, and develop new solutions to our clients’ challenges. Sound interesting? Keep reading.

WHY YOU SHOULD WORK WITH US.

You will be strategically important to the growth and development of our business. You will have a direct impact on the inspiring missions of our clients and play a significant role in carrying out JJR’s mission and purpose. We offer opportunities for growth and long-term career development. We are committed to our values and culture as demonstrated by our decisions and engagement initiatives. We are servant leaders who humbly lead wherever we are – at home, at work, and in our communities.

Need proof? It’s in the pudding. Here is what people are saying.

• “JJR is one of the best companies I have worked with (for) in the past 20+ years.” – Anonymous employee feedback from internal engagement surveys
• “I feel JJR does a very good job of hiring people who will work well in the group dynamic - people who share the same work ethic and values, which makes for working together to be much easier and more enjoyable.” – Anonymous employee feedback from internal engagement surveys

YOU IN? GREAT, HERE ARE THE DETAILS.

Title: Salesforce Administrator

Location: Remote - Dayton, OH, area preferred

Classification: Salary, Exempt

Travel: 10%

The Role

Be part of a development team committed to achieving client-focused, mission-driven excellence by building, designing, and executing an aircrew scheduling application on the Salesforce Platform. As a Salesforce administrator you will be responsible for the day-to-day configuration, support, and maintenance of the application to enable the client to achieve and maintain aircrew currencies.

Position Expectations

• Perform all duties in accordance with our code of conduct.
• Actively engage in your role and be accountable for all outcomes.
• Deliver exceptional service to internal and external clients, partners, teammates.
• Contribute to JJR’s strategic initiatives required to achieve JJR’s Grounded & Growing 2025 objectives.

Duties

• Serve as primary administrator for the designed Salesforce application tool.
• Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes, and other routine tasks.
• Complete regular internal system audits and prepares for upgrades, as well as providing training and resolution of user support tickets.
• Effectively act as the liaison between our users, vendors, and the application development teams.
• Create and maintain documentation for users, processes, and workflow.
• Collaborate within a multi-disciplinary delivery team including other developers, solution architects, and design managers.

Required Education, Experience, & Skills:

• A minimum of 2 years’ experience with the Salesforce platform.
• Salesforce Administrator certification.
• Good communication skills.

Preferred Education, Experience, & Skills

• Bachelor’s degree in computer science or relevant degree field
• Salesforce Advanced Administrator certification
• Experience working in a customer-facing environment.
• Experience in group facilitation.
• Ability to work in a fast-paced and dynamic environment.

TOTAL COMPENSATION PACKAGE

Salary: In accordance with various state and federal pay transparency regulations, as well as best industry practices, our job descriptions include the salary range we reasonably expect to pay those joining our team, contingent upon little to no training being required. A final salary is subject to several factors, including but not limited to the following: years of experience, education, certification(s), training, specialized skills, responsibilities, etc.

The range of pay for this position is $78,600-$103,600

Core Benefits: Medical, Dental, Vision, 401K, Monthly $200 HSA Match, Complimentary $50k Basic Life and AD&D (eligible employees), STD, Complimentary LTD, AFLAC Coverage, etc.

PTO, Flexible Schedule, and Holidays: Employees receive a robust amount of PTO along with flexible/hybrid working schedules and additional support for new parents. JJR also observes a total of 11 paid federal holidays annually, including: New Year's Day, President's Day, 4th of July, Veteran's Day, Christmas, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Labor Day, Thanksgiving, and Columbus Day.

Professional Development + Continued Education Support: We believe employees at all levels benefit from continued growth and learning. As such, JJR is committed to paying the entirety of the cost for job-related certifications and/or training programs as well as contributing towards job-related higher-level education.

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Disclaimer

This description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks as dictated by their supervisor or JJR leadership.