Senior Salesforce Systems Administrator

1678 days ago

Location
Edinburgh, UK
Role
Administrator
Contract
Permanent
Salary
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At M&G our vision is: to become the best loved and most successful savings and investment business and we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:

All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role:

This hybrid role will build relationships with teams to ensure their concerns with the system are managed and overcome. Providing a credible solution to the inaccurate data in previous instances; and the ability to rapidly respond and support users moving forward.

As a Systems Administrator you will have oversight for the provision of internal technical & data governance delivery to M&G *Global Asset Management staff (c. 500 users).

In this hybrid role, you will be responsible for working closely with M&G *Global Asset Management teams (in a hands on role) to troubleshoot and resolve system/platform issues as well as provide dedicated role level training to upskill users. Additionally, you will form the link between Business Users and Data Owners; providing content expertise for a data domain/system ensuring the right data is used for a business purpose. This will primarily involve managing data across business processes, and the data landscape.

This role will require you to work individually and as part of a team, have a high level of organizational and prioritization skills; and be highly personable with strong business acumen.

Key Work Level Accountabilities:

Experienced Colleague:

Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
Delivers outputs that are clearly defined, using discretion over how to achieve them
Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations

Key Responsibilities for this role:

Maintain the current Salesforce environment ensuring it is up to date, operational and performing in line with M&G requirements.
People management and leadership for Salesforce System Administrators in the Distribution Office
Configure Salesforce as required to update fields, user permissions, internal templates and development of user dashboards
Review effectiveness of tooling and undertaking diagnostic research to understand how users engage with the system
Own and manage relationships. Engaging with teams and individuals to understand pain points; providing feedback and input on future releases that target improved business value
Leverage Einstein Analytics capability to support reporting, and data visualisation as required
On board new staff and provide tailored platform training for individual role types
Support upskilling of existing users with relevant system training to drive increased user adoption
Develop and maintain various data definitions and standards (e.g. data quality) with the steer of Data Owners, as well as the Central Design Authority where appropriate (e.g. in line with new change programmes, at both a process and system level (collaborating with Technology & Business System Owners)
Carry out Data Quality management activities such as providing conceptual design for Data Quality metrics, rules & controls, profiling, analysis and remediation, and creating and tracking DQ reports
Review and assess change requests from the Central Design Authority; and provide input into business cases these requests
Support the Data Owner in steering adherence to Domain specific data policies and standards within functional team’s BAU operations and change programmes
To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk.

Key Knowledge, Skills & Experience:

Certification: Salesforce Administrator | Salesforce Community Cloud Consultant (advantageous) |Salesforce Advanced Administrator (advantageous) | Einstein Analytics and Discovery Consultant (advantageous)
Ideally 2 -3 + years experience as a Salesforce System Administrator. Working within Financial Services / Asset Management sector (preferred). Using Salesforce Sales and Service Cloud. Knowledge of Shield is advantageous.
Demonstrated ability to manage multiple IT projects with a deep and thorough understanding of the functional team’s data landscape, business processes, technology architecture
Ability to assess data changes and understand high level impacts to business process
Strong interpersonal skills and the ability to influence and communicate with colleagues and clients at all levels
Must possess the ability to understand, interpret and explain data-related issues to key business stakeholders
Endeavours to be up to date with any relevant legislation relating to data
As this is a Global support role Multilingual would be an advantage

Work Level: Experienced Colleague

Recruiter Name: Phoebe Ewers

Closing Date: 5th February 2021

We live by four behaviours at M&G and we ask all our employees to:

Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things