Salesforce Functional Analyst

122 days ago
  • Location

    Hartford, CT, USA

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    $63,789 - $123,882

Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Salesforce Scrum Master and Functional Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.Work you'll do:
  • Drive development and documentation of user stories
  • Participate in Discovery & Framing sessions and ongoing user sessions to understand user needs
  • Engage with Product Owner and Business SMAs as appropriate to refine user stories
  • Support assessment of Business value to groom the Product backlog
  • Engage with scrum teams to provide clarity around ongoing development work
  • Collaborate with offshore to explain the user-stories and conduct user-story acceptance with Business


The TeamDigital CustomerDigital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new marketsProfessionals will serve our clients through the following types of work:
  • Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.

  • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

  • Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.
Qualifications
Required

  • 2+ years of total IT experience with at least 1+ years of Salesforce experience
  • Project experience delivering Salesforce Service Cloud or Sales Cloud work
  • Hands-on experience with Salesforce configuration (Apex/Lightning coding knowledge not required)
  • Experience working with business to elicit requirements and translate those to user-stories
  • Experience performing business-demos and getting user-story-acceptance completed by business
  • Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
  • Strong preference for candidates who are Salesforce.com certified in the following areas - Administrator and Service Cloud Consultant
  • Bachelor's degree, preferably in Systems Engineering, Information Technology, Information Systems. Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship maybe available

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