Salesforce Administrator - Richmond, VA
Location
Richmond, Virginia, United States
Role
Administrator
Contract
Contract
Salary
$44,236 - $83,833
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. With the 2020 acquisition of Harvey Building Products’ distribution business, the company brings under one roof 1,600 associates, serving customers in 100+ branches across 35 states. As we look to the future, Lansing is focused on taking the industry by storm through a best-in-class experience for our associates and our customers.
As a Salesforce Administrator, you will be proactive in continuous improvement and enhancement of our Salesforce platform including gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. The Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user experience and satisfaction in mind. The Salesforce Administrator should have a good understanding of the Salesforce platform, understanding both our current setup and our business objectives, to quickly identify areas of improvement.
Responsibilties:
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Install high-priority updates from Salesforce.com and communicate any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Reassign accounts to their proper owner and change the Sales Territories table
- Import new leads and contacts
- Create and manage reports including running quarterly database maintenance reports
- Run deduplication tools
- Help develop associate training, while working with the Sales Training team
- Support associate’s requests and issues
Qualifications:
- 2+ years of Salesforce Administration hands-on experience
- Strong Salesforce product knowledge
- Certified Salesforce Administrator
- Bachelor’s/Postgraduate degree, or professional qualification
Required skills:
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent customer service skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Training end users and key stakeholders
- Technical documentation
- Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Benefits:
- Medical, Dental, and Vision Coverage
- Company paid life insurance and disability
- Company paid parental leave
- Industry leading 401k
- Paid holidays
- Paid vacation time
- Health and Wellness program
Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.
Lansing Building Products
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