Salesforce Administrator
Location
United state
Role
Administrator
Contract
Internship
Salary
n/a
Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva's patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.
Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.
Position Summary:
In this role, you will own all administrative elements of Druva's Salesforce platform, including creative solutioning for business needs, testing, support, and ongoing enhancements. Our ideal candidate will bring a solid understanding of SFDC best practices with a keen sense of delivering top-notch user experiences and adoption. If you're someone who thrives at the opportunity to take ownership and make an impact in a fast-paced and collaborative environment, this is the job for you!
Responsibilities:
- Own administration of Salesforce platform and build solutions based on industry best practices
- Perform application configuration and customization of CRM systems (designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency
- Design and document technical solutions that solve project requirements
- Develop and maintain systems process documentation and consider compliance in all business process analysis and redesign activities
- Support, analyze, and resolve critical production application issues as required
- Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data
- Follow new releases, patches, and system updates of CRM systems
- Drive user adoption of CRM systems to ensure compliance and success of the tool
- Maintain security user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
- Perform data imports, fulfill ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
- Successfully create and maintain documentation on business processes, use and flow, and training materials
- Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform
- Review code for future enhancements
- Ability to develop integrations between Salesforce and other applications and systems
Requirements:
- BS degree in Computer Science
- 6+ years of experience working in Salesforce.com, specifically 4+ years as an administrator in Salesforce Sales and CPQ clouds
- Salesforce Admin certification
- Knowledge of sales and marketing processes; in-depth knowledge of CRM strategy
- Motivated self-starter, detail-oriented and enthusiastic; able to work both independently and in a team environment
- Problem solving and critical thinking skills, technical acumen, excellent communications skills with the ability to clearly articulate complex ideas
- Professional, reliable, driven and results-oriented
- Ability to continuously innovate and drive process improvement
- Able to develop strong interpersonal relationships among cross-functional groups and throughout various levels of management
- Must be nimble and able to adapt to evolving project definitions and requirements
- Demonstrated ability to meet deadlines and prioritize simultaneous requests
- Experience with Agile methodologies
- Experience with change and release management
Druva
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