Salesforce Administrator

59 days ago
  • Location

    Boston, Massachusetts, United States

  • Role

    Administrator

  • Contract

    Internship

  • Salary

    n/a

  • Manage Salesforce.com (including but not limited to CRM) including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
  • Hands-on configuration of new and existing Salesforce features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, etc.
  • Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
  • Partner with business (and IT) stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
  • Participate in Salesforce roadmap development and prioritization activities with stakeholders.
  • Participate in change management process.
  • Drive communication efforts across relevant stakeholders.
  • Evaluate complex business and technical requirements, communicating pros/cons and inherent security risks and solutions to technical and non-technical business owners.
  • Own end-to-end planning and execution responsibilities for assigned project/s.
  • Identify process improvement approaches to expedite or improve the quality of deliverables.
  • Communicate to management, project leads, and stakeholders through status reports, status meetings, etc. as appropriate
  • Support the analysis of business requirements, design specifications, development, and technical and user documentation of report development through direct interaction with internal customers
  • Communicate issues, risks, and ideas to appropriate audiences
  • Seek assistance in a timely manner
  • Escalate risks and needs in an appropriate manner
  • Provide status updates on regular cadence as requested by management team
  • Support the research, recommendation, and innovation and usage of new processes, tools, software and digital development technologies
  • Function as technical leader within the Product Engineering team and across IT as appropriate
  • Identify areas of deficiency and drives improvements.
  • Work closely with business partners, data scientists, and cross-discipline developers in order to build and maintain CCA systems and processes
  • Identify, design, and implement internal process improvements: automate manual processes, optimizing user experience, data delivery, and re-designing infrastructure for greater scalability.
  • Assists creating technical "how-to" documents when necessary Creates and maintains Jira tickets, tracking, updates and follow-upBachelor's degree or equivalent work experience 


 Salesforce Administrator certification or equivalent experience 


  • Master's in Computer Science or related focus-area preferred
  • 3+ years hands-on experience with Salesforce configuration and change management
  • Experience with Salesforce configuration options, data model / architecture, and security model
  • Experience integrating cloud architecture data and existing products with Salesforce
  • Experience with Salesforce change management
  • Demonstrated experience with Salesforce architecture and API
  • Detailed experience working with enterprise-level Salesforce instance(s).
  • Experience designing, developing, testing, debugging, and maintaining software applications
  • Experience with integrations of Salesforce data into other cloud systems like Microsoft Azure
  • Experience developing in Salesforce technologies such as Apex, Lightning Design and/or Visualforce pages
  • Experience working with one or more Source Control tools (such as SVN, CVS, Git, TFS, Rational ClearCase)
  • Experience working with end users to gather requirements and build technical solutions from concept to implementation.
  • Experience with data modeling including normalization, logical and physical designs.
  • Familiar with troubleshooting techniques
  • Healthcare experience preferred
  • Experience working within a DevOps /DevSecOps / Continuous Integration Continuous Delivery (CICD) environment preferred
  • Web development experience preferred
  • SQL experience with relational databases preferred
  • Experience working within in both Waterfall and Agile methodologies preferred
  • Solid understanding of enterprise-level Salesforce instance.
  • In-depth understanding of the capabilities and constraints of Salesforce CRM coupled with good understanding of standard business processes (Marketing, Recruiting, Operations, etc.).
  • Strong business analysis and functional understanding, including requirements-gathering, creating/deploying solutions to end users.
  • Strong problem-solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
  • Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
  • Excellent customer service skills, including strong ability to understand customer needs and provide appropriate solutions.
  • Experience implementing Salesforce in highly regulated industries.
  • Previous experience implementing and configuring Service Cloud, Health Cloud, Pardot, Marketing Cloud, and/or other customer support tools.
  • Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
  • Experience using Salesforce data tools (Data Loader, Heroku, Mulesoft etc.).
  • Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production).
  • Experience in communicating with users, other technical teams and senior management to collect requirements, describe software product features, technical designs and product strategy
  • Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations
  • Learns quickly and take on new challenges.
  • Possesses strong business analytical and IT knowledge and communication skills --ability to talk to business stakeholders and map their business requirements to IT initiatives, projects, tasks
  • Ability to present accurate development effort estimates and provide timely updates
  • Ability to manage and keep track of multiple tasks simultaneously
  • Proven ability to develop detailed solution designs
  • Understands architecture constructs (architecture/design patterns, SOAP, REST etc.).
  • Ability to develop solutions that consider the long and short-term perspectives of business priorities and that are maintainable and extensible.
  • Detail oriented and well organized
  • Knowledge of software development life cycle (SDLC) and industry best practices Ability to work calmly and constructively under pressure and deliver on commitments
  • Web development technologies preferred
  • C# .Net background preferred
  • Python background preferred
  • Understanding of HIPAA and the importance of patient data privacy preferred Understanding of cloud architecture/offerings such as AWS, Azure, and GCS (compute, storage, networking) tools preferredEnglish 


 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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