Business Intelligence Business Analyst (Einstein/Tableau CRM)

Job Title

Business Intelligence Business Analyst (Einstein/Tableau CRM)

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

We are seeking a highly motivated Business Intelligence, Business Analyst who is experienced in developing, maintaining and managing advanced reporting, analytics, dashboards and other BI solutions and projects for the Philips North America HealthTech business.

In this role, you have the opportunity to
Collaborate with leaders and stakeholders across the North America HealthTech Sales & Operations business in order to develop and deliver end-to-end dashboard and analytics solutions to enable business insights and decisions. You will be the subject matter expert in creating interactive visualizations and automated reporting to support shared business goals. You will be a part of a high-functioning and collaborative Business Intelligence & Analytics team.

Business Intelligence Analytics & Reporting- 60% of time includes the following activities:

• Develop and maintain advanced reporting, analytics, dashboards and other BI solutions using tools available in the landscape including and not limited to TCRM/Einstein Analytics, Tableau, Salesforce, custom Microsoft based reporting solutions, Excel etc.

• Support sales enablement processes such as lead and opportunity development, order forecasting, territory alignment, quota setting, and performance reporting.

• Help the customer manage their business and to strategically make sound decisions based on solid analysis of data and provide insight regarding interpretation of data and trends (explain the ‘what’ and ‘why’ of data results)

• Perform and document data analysis, data validation, data mapping/design, produce data samples/prototypes and produce ad hoc reports. Obtain and analyze data by accessing multiple sources, including SAP and data warehouses. Demonstrate strong T-SQL skills to enable agile data analysis and data preparation for front end BI implementation

• Evaluate and utilize appropriate BI tool available in the toolkit to streamline report generation and provide speed to business leader decision making, including self–serving tools that enable users to analyze data through many business dimensions with visibility to granular and historical data

• Modify / improve existing reports/dashboards as directed by the business and Change Control Board

• Evaluate and plan activities to implement automation of manual data extracts and other manual activities supporting any reporting currently supported by you

• Create all required documentation on all projects using pre-defined templates and keep documentation up to date on any existing report changes and facilitate training & roll out of new tools

• Respond and resolve all feedback (all priorities) within the set thresholds (business days)
  Create training and internal QA/UAT documentation, perform quality assurance and ongoing monitoring of current reports and data for accuracy and usage. Develop and understanding of Six Sigma and other quality methods

Customer Partnership & Project Management - 25% of time includes the following activities:

• Apply broad subject matter expertise in managing project activities. Determine & manage scope, develop and manage project plans, schedules and deliverables, risks, dependencies and mitigation plan using MS Project/other tools

• Partner with internal customers and IT and facilitate the full life cycle of application development.

• Provide technical assistance as necessary to end users as well as development staff

• Perform post project reviews with project team from BIS and IT, identify best practices and learning’s and implement in project execution process to improve future project execution.

• Review and improve project execution processes to improve quality and effectiveness of project delivery

• Collaborate with other BAs in team for improved project execution process, data availability within existing reporting systems, and leverage and coordinate overlapping data requests/reports.

• Collaborate with global counterparts to share NA reporting initiatives and get insight into global reporting initiatives to drive combined efforts and definitions. Share best practices and make recommendations to business.

Leadership- 15% of time includes the following activities:

• Demonstrate the ability to lead small cross functional project teams

• Implement change management planning to help gain buy-in and adoption at multiple levels

• Provide guidance on best practices and approaches to design and implement effective and standardized leading TCRM/Einstein Analytics driven dashboards and analytics

• Promote Philips values and leadership goals

• Act as mentor for others in the business

To succeed in this role, you should have the following skills and experience

• 7+ years of experience as a BI/ Business Analyst

• 3+ years of experience and expertise in leading TCRM/Einstein Analytics driven dashboard/analytics design, development and implementation

• Bachelor’s degree within a technical/ business related field

• Strong knowledge using SQL.

• Expertise in developing, maintaining and experience in managing/leading TCRM/Einstein Analytics driven dashboards & analytics, preferably with working knowledge of TCRM/Einstein administration/architecture

• Experience in architecting, designing, developing BI and other analytical, reporting solutions using standard BI tools

• Experience performing a business analyst role, preferably with some project management.

• Experience in creation of functional specifications and project documentation and translating functional requirements into detailed technical requirements.

• Has strong verbal & written communication skills.

• Experience in problem solving / conflict resolution, critical thinking and priority setting.

• Experience using Microsoft Excel, Power Point, Project, Access and Visio.

• Experience in working with several groups of data and users simultaneously.

• Experience in being innovative and having strong analytic skills.

• Demonstrated ability to provide strong time management skills.

Preferred Skills

• Working knowledge of TCRM/Einstein Analytics administration/architecture (preferred)

• Knowledge of BI project/program management (preferred)

• Working knowledge of BI/data warehouse functionality (preferred)

• Knowledge of Salesforce.com or similar cloud CRM tools (preferred)

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. If you are interested in driving action to improve patients’ lives so they get home healthier and faster and stay there longer, then this position is poised to help you achieve that goal.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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