Salesforce Business Analyst

117 days ago
  • Location

    null, Remote, US

  • Role

    Business Analyst

  • Contract

    Contract

  • Salary

    n/a

Why LLS:How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."Overview:As part of a mission centric, locally delivered and nationally powered organization this role serves as the individual that will be responsible for gathering and documenting the business requirements for new systems development, systems enhancements and the correction of existing system defects. The business analyst also assists with the creation, and curation, of technical documentation. Relentlessly pursuing cancer cures.Additional Position Information: Key Relationships: Reports to:Director of CRM Solutions Responsibilities:Work with system end users to define new system requirements and write program specifications.
  • Drive identification of requirements across business stakeholders and subject matter experts
  • Serve as thought leader for technical business processes; research, evaluate, and suggest solutions with respect to standards, industry best practices, and acceptance criteria, e.g. performs performance testing, requirements reviews, and documentation reviews
  • Determine, develop and document user requirements (in the form of user stories)
  • Creating a detailed business analysis, outlining problems, opportunities and solutions
  • Works with stakeholder to establish business requirements priority and sequencing
  • Provides developers with a clear understanding of requirements clarifying discrepancies as they occur


Improve systems by studying current practices; designing modifications
  • Coordinates system improvement activities with system owner
  • Seeks technical guidance(developers, administrators) to understand the impact of proposed changes prior to submitting requirements to development
  • Active participant in all aspects of change management related to system improvements


Ensure that systems solutions work as planned
  • Collaborate with cross-functional teams to ensure all enhancements and defects have accurate and understandable user stories and acceptance criteria
  • Collaborate with and assist technical staff on documenting their solutions, ensure that all technical documentation is housed in a central and well-organized repository
  • Perform, evaluate, and communicate thorough quality assurance at every stage of systems development


Support additional duties as assigned
  • On occasion may be asked to perform other duties as they are assignedQualifications:
Education & Experience Requirements:
  • An Undergraduate degree, preferably in computer science
  • Solid (2+ years) understanding and experience with Salesforce Sales and Service Clouds, experience with NPSP highly preferred
  • 3+ years of experience as a business analyst (preferably working in the non-profit sector)
  • 2+ years of experience working on solutions for non-profit fundraising or sales, marketing initiatives, digital transformation
Physical Demands & Work Environment:
  • Occasional Weekend & evening work required
  • Remote leadership with up to 20% travel pending conditions
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizationsDisclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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