Salesforce Business Analyst

25 days ago
  • Location

    Austin, Texas, United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    $70,646 - $93,871

The Salesforce Business Analyst is responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. This role will part of the Go To Market Salesforce Delivery team within Digital Operations/IT. The individual will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform.
You will work collaboratively to understand data collection and system requirements to support the service delivery for Sales & Marketing programs and teams not only within the Salesforce platform but the adjunct systems that either feed into the Salesforce platform or use the Salesforce platform data. Work to gain insight and input on proposed solutions and well as influence business stakeholders on options that support best practice and native functionality that we will use to achieve project outcomes and resolve system issues
Responsibilities:
  • Consult and liaise with stakeholders to gather and confirm business requirements
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
  • Provide expert support to key stakeholders in managing system and process changes
  • Provide expert advice on application solutions
  • Produce functional, technical and system design documentation
  • Conduct feasibility studies of applications and system solutions
  • Create test scenarios for applications and enhancements, ensuring functional requirements are met
  • Develop cost analysis, design considerations, and implementation timelines.
  • Facilitate testing of new Salesforce functionality rollouts
  • Interact with third party vendors and developers where appropriate
  • Utilize and champion agile techniques to deliver on competing requirements
  • Research, evaluate and recommend new technologies to support the growth and strategic direction of the business
Qualifications:
  • 3+ years of experience with Salesforce.com setup and configuration
  • 5+ years of business analyst experience
  • 1-2 years of project management experience
  • Excellent knowledge of the full SDLC
  • Proficient MS Excel, Word, PowerPoint and Lucid Chart skills
  • Extensive experience in data modelling, process mapping and specification documentation
  • Experience facilitating workshops and discussion sessions
  • Experience in developing, implementing, and maintaining system processes and procedures
  • Experience in creating business cases for technology-related solutions
  • Experience completing projects on time, on budget and to specification requirements
  • Previous Salesforce Implementation experience
  • Knowledge of best practice for sales and marketing processes
Other Key Competencies:
  • High level problem solving and analytical skills
  • Excellent communication and interpersonal skills
  • Active listener with the ability to think strategically, solve problems and negotiate
  • Strong ability to engage and influence stakeholders, at all levels across the business
  • Ability to build and maintain effective working relationships with stakeholders
  • Superior organizational skills including outstanding accuracy and attention to detail
  • Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
  • Diplomatic, with an ability to operate with a flexible approach in a changing environment
  • A ‘can-do’ attitude and committed to building skills and knowledge
WHY YOU’LL LOVE WORKING AT TRICENTIS
  • We’re passionate creators – of products, of experiences and of the future of software testing automation.
  • We live our values of Customer Success, Continuous Innovation, One Team, Empowerment, and Give Back. Team members truly want the best for each other and the company. People are happy to share their insights and lend help when needed.
  • Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice. We want to make the best, most innovative products and we need multiple perspectives to do that. That isn’t just lip-service; we update our processes if we find a way it can be more inclusive.
  • You will have the opportunity to make a real and meaningful impact for more than 2,000+ global customers with the best continuous testing platform in the world.
Our Package:
  • Flexible working hours (no core time)
  • Market competitive salary and annual performance-based bonus
  • 401(k) plan
  • 100% company paid medical (dependent on plan type)
  • 100% company paid dental, vision, life & disability coverage
  • Company paid holidays, Paid Time Off (PTO) and volunteer days
About The Company:
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Founded in 2007, Tricentis has been widely recognized as the leader in enterprise test automation by all major industry analysts, including Forrester, IDC, and Gartner’s Magic Quadrant five years in a row. Tricentis has more than 2,100+ customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), T-Mobile, Mercedes-Benz, Toyota, Dell, IHG, RBS, Cisco, and Vodafone.
Tricentis has global offices throughout AMS / EMEA / APAC, including Austria, Australia, Belgium, Denmark, France, Germany, Hungary, India, Poland, Singapore, Sweden, Switzerland, The Netherlands, United Kingdom, and the USA.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

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