Salesforce Business Analyst

RESPONSIBILITIES:
Kforce has a client in need of a Salesforce Business Analyst in Los Angeles or Delaware.

Responsibilities:

• The Salesforce Business Analyst is responsible for end-to-end delivery of Salesforce Service Cloud solution, including: working with the Servicing and other business users to gather and define business requirements; translate them into user stories and process flows
• Working with business and technical teams on functional and technical design and implementation
• Demos to leadership; User acceptance testing with team; End-user deployment; Adoption and training
• As a Salesforce Business Analyst, you will support the existing Salesforce Agile process of prioritization of user stories across multiple business processes and stakeholders, incorporating this new input stream, centered on Service Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions

REQUIREMENTS:

• Salesforce Administrator certification
• Minimum 3 years of experience as a Business Analyst required
• Minimum 3 years of experience in using and implementing Salesforce solutions
• Minimum 2 years of experience in a related field (financial services, sales, CRM/customer relationship management)
• Salesforce experience within a financial services, sales or client support operation

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.