Salesforce Admin/Analyst

World Wide Technology, Inc. currently has an opportunity available for a Salesforce Analyst/Admin within IT on the Salesforce team located in our St. Louis, Missouri headquarters. WWT specializes in providing high-tech solutions and services that enable companies to better share, distribute, organize, and analyze information.

Responsibilities:

• Review, analyze, and work business support requests

• Work in tandem with experienced team members to assist in strategic projects.

• Perform day to day Salesforce configuration platform changes.

• Develop relationships with stakeholders and end users.

• Configure Salesforce to support business processes; this includes: creating custom objects, custom fields, page layouts, approval processes, process builders, flows and validation rules.

• Create custom dashboards and custom reports to provide sales data to various sales teams and users.

• Participate in solution designing for enhancements and strategic projects.

• Participate in daily stand ups, project planning meetings, specifies, grooming, and business requirement gathering sessions.

• Be able to communicate effectively with delivery team on issues, new requirements.

• Conduct testing sessions with business users and provide feedback to the delivery team.

• Learn and analyze new features from Salesforce releases for use on our platform.

Qualifications

• 2-3 years of Salesforce CRM customization, support, and configuration on Sales Cloud and Service Cloud

• Experience with Partner Relationship Management and/or Contract Lifecycle Management a plus

• Understanding of sales reporting, salesforce security structure, salesforce data modeling.

• Strong communication skills (written, verbal, and presentation).

• Strong analytical/problem solving skills.

• Knowledgeable and understanding of Software Development Lifecycle, particularly Agile Methodology, Change Sets in Salesforce, and maintaining sandbox integrity.

• Independent and self-motivated.