Software Systems Engineer (Salesforce)

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,400 employees across Indiana, Ohio, Kentucky and Tennessee.

We are looking for a Certified Salesforce Administrator with 2 plus years experience implementing and administering Salesforce or nCino. The primary function of this position will be to provide technical experience in Salesforce and nCino administration within a financial organization .

• Reviews and analyzes requirements to design a solution utilizing the lightning app builder, lightning components, the available declarative development tools, AppExchange apps, or a combination of these

• Communicates and builds strong relationships with end users, stakeholders, vendors and leadership

• Troubleshoots errors, overcome challenging roadblocks, or design creative solutions to solve challenging requests

• Develops documentation as necessary to support users

• Designs, documents, builds, tests and deploys alerts, reports, dashboards and workflows.

• Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc.

• Integrates Salesforce/nCino with other 3rd party apps, downstream Enterprise applications, and business intelligence databases

• Assists with release evaluations including updating user guides and system documentation

• Manages ongoing support requests and administrative needs of the client

• Regularly performs database de-duping and clean-up procedures

• Experience supporting Change Management, Data Migration, and Production Deployment processes and tools

• Applying Analytics and Data Management skills to create Reports and Dashboards across the Association

• Mentor new Salesforce/nCino Administrators

• Salesforce Lightning Experience

• Certified Salesforce Advanced Administrator, and/or other Salesforce certifications

• Certified Salesforce Sales Cloud or Service Cloud Consultant

• IPaaS software (Azure, Apigee, Mulesoft etc.)

• Salesforce Financial Services Cloud

• Ability to Configure and Deploy Community Cloud Solutions for Partners and External Customers

Knowledge in the following area(s) is a plus; Database systems and data integration experience, MS SQL, Non-Salesforce Customer Relationship Management (CRM) systems, IT Service Management software, Enterprise Content Management software.

Bachelor's degree in computer science, business or related field; with at least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management skills, oral and written communication skills, and analytical skills necessary.

Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:

Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.