Salesforce Financial Service Cloud and Produce SME

Responsibilities:

Research and Analysis:

• Conduct research on clients' use of Salesforce Financial Service Cloud and Produce comprehensive reports with findings and recommended solutions.
• Develop a strategic roadmap for Salesforce implementation, strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

Collaboration, Prototyping and Communication:

• Work with leadership across the business to ensure that systems align with business vision, technology, roadmaps and standards
• Define and gather detailed requirements, create prototypes and proofs of concept and ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• Collaborate with cross-functional teams, including business operations, project stakeholders, Projects Owners / Managers to ensure successful project delivery. Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders.
• Provide timely updates on project/release status, issues, and risks to project leadership and stakeholders and available and responsive to question, clarifications and instructions

Solution Design and Improvement:

• Having a deep architectural understanding of implementing Salesforce for CRM
• Own the design of Salesforce and related solutions for Sales, Service, and Finacial Service Cloud. Lead end-to-end Salesforce solutions that align with business objectives, leveraging declarative features, custom development, and third-party integrations.
• Design data models, security models, and application architecture within the Salesforce platform and Review existing solutions and recommend improvements/enhancements.
• Responsible for design of Salesforce Integration framework for real-time/batch integration with internal systems and external cloud apps

Guidance and Documentation:

• Provide guidance on writing user stories with clear success criteria.
• Ensure thorough documentation for end-end process.

Technical Leadership:

• Drive innovation and continuous improvement within the Salesforce development team and continuously improve salesforce DevOps practices on the team.
• Building reusable code and libraries for future use which optimize application for maximum speed and scalability
• Provide technical direction, guidance, and mentoring, and support to administrators, developers, and other team members.
• Conduct code reviews to ensure adherence to best practices, standards, and security guidelines.
• Drive the technical resolution of critical incidents and problems as part of the incident and problem management process.

Development and Customization:

• Strong Understanding when to use declarative vs. programmatic methods and experience with Model View Controller (MVC) architecture and component-based architecture.
• Develop custom Salesforce solutions using Apex, Lightning Components, Visualforce, and other Salesforce technologies. Customize Salesforce applications using declarative tools such as Customize a Salesforce Object, Flow, Approval Processes, Lightning App Builder, Reports & Dashboards etc
• Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and other integration tools.
• Perform Salesforce platform upgrades, patches, and releases in collaboration with system administrators
• Best Practices and Standards:
• Stay current with Salesforce platform updates, new features, and best practices. Champion Salesforce develops best practices, coding standards, and governance processes within the organization.
• Ensure compliance with security and regulatory requirements within Salesforce solutions.

Qualifications:

• Proactive and Positive Attitude:
• Demonstrates a can-do attitude and strong relationship-building skills.
• Strong analytical skills to observe trends and make informed suggestions.
• Communication Skills:
• Tailor communication effectively to various audiences.
• Exhibit outstanding written and verbal communication skills.
• Passion for Salesforce:
• Deep understanding of Salesforce capabilities and best practices.
• Commitment to continuous learning and staying current with releases.
• Problem-Solving and Mentorship:
• Effective problem-solving skills and transparency in communication.
• Mentorship mindset to support team development.
• Excel at managing multiple project or modules simlatancesoly, adapt quickly to shifting priorities, ensuring timely and quality deliverables.
• Calm Under Pressure:
• Ability to lead by example and maintain composure under pressure.

Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, ON