nCino/Salesforce.com Administrator

23 days ago
  • Location

    Union, New Jersey, United States

  • Role

    Administrator

  • Contract

    Internship

  • Salary

    $68,932 - $106,081

Description:

The nCino/Salesforce.com Administrator will act as the process improvement manager in the development, support, and execution of enterprise strategies and related product visions regarding the nCino/Salesforce.com, working collaboratively with third-party developers, internal staff, and other key stakeholders.

Key Responsibilities

  • Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
  • Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry.
  • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.
  • Maintain user roles and profiles, security settings, access settings etc.
  • Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices.
  • Develop and maintain processes, features and functionality to continuously improve data. quality, process integrity and productivity with the assistance of the end users.
  • Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.
  • Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.
  • Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.
  • Partner with business users and the nCino Business Systems Analyst to identify management. reporting needs; design and maintain necessary reports, dashboards and associated documentation.
  • Work with key business stakeholders and IT to ensure successful product roll outs and releases.
  • Manage day to day user provisioning and permission management.
Requirements:

Knowledge

  • Knowledge of the Commercial Lending and Banking in relation to both processes and regulations a plus.
  • Ability to work on a nCino/Salesforce.com platform with an understanding of the technical capabilities in order to implement and optimize the nCino loan origination system.
  • Experience with configuring for Lightning Experience a plus.

Skills

  • Strong nCino/Salesforce.com platform skills.
  • Outstanding written and oral communication skills; proven ability to train others and interact with all levels of management.
  • Proven problem-solving skills relating to data and software applications.
  • Highly collaborative and capable of building strong relationships.

Abilities

  • Strong ability to articulate (both written and verbal) product requirements.
  • Strong ability to handle and prioritize multiple requests and manage laterally, upwards, and downwards.
  • Detail oriented, organized, and driven to get things done.

Other Requirements

  • Bachelor’s degree in Computer Science or related field.
  • 3+ years of Salesforce administration experience or in a technical role, preferred business, or systems analyst with emphasis on system configuration and design.
  • Salesforce ADM 201 certification.
  • Financial Services experience preferred.

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