Specialist Salesforce Reporting (m/f/d)

221 days ago
  • Location

    Munich, Bavaria, Germany

  • Role

    Other

  • Contract

    Internship

  • Salary

    n/a

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“Our seven-person team in Customer Service provides the foundations for the performance management of the internal and external Customer Contact Centres. We contribute to fact-based decision-making and the improvement of our operational processes. To do this, we work intensively with data and use a wide variety of business intelligence tools.” – Aik Büchner-Uhder, Head of Reporting & Analytics

We're looking for you to join the CS Reporting & Analytics Team as

What you’ll do
  • You'll support the implementation of Salesforce in the area of reporting for Customer Service
  • Part of your responsibility is to record the requirements of the operational colleagues and incorporate your Salesforce reporting experience in the process
  • Based on the operational requirement you'll create a data concept and handle its implementation in the central Sky DWH and the Google Analytics Cloud
  • Your tasks also includes the creation of end-to-end reporting solutions from requirements analysis, data modeling & development, to the provision & presentation of data in Salesforce Reports, Microsoft Power BI and Tableau
  • You'll continuously analyze the customer service performance based on the operational key figures, get to the bottom of the causes of the development and find opportunities for improvement
  • You can make a key contribution to optimizing our processes and growing customer happiness through the recipient-oriented preparation of analysis results and the derivation of recommendations for action
What you’ll bring
  • You've a degree in (business) informatics or economics or comparable knowledge as well as proven experience in a similar position
  • You've at least 2-4 years of professional experience and have gained knowledge in SQL and common BI tools such as Microsoft Power BI and Tableau
  • You'll bring experience in Salesforce Service Cloud and Salesforce Reporting as well as Power BI (visualization, datasets, DAX, Power Query, SQL) and data modeling (Star Schema)
  • In addition, knowledge of Google BigQuery and Starburst is advantageous
  • The ability to work independently with various partners to define and communicate requirements and to analyze complex situations, but also to work out solutions independently & in a structured way are among your strengths
  • Your good English skills round of your profile and help you to work in an international environment
Our benefits:

At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
  • Free Sky Q
  • Flexible working
  • Company pension scheme
  • Sky Company Bike

Inclusion:

We're proud to be an equal opportunity employer.


It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.



Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.


A job you love to talk about.

Sky Deutschland GmbH
People & Organisation
Your Contact: Simone Witzigmann

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