Salesforce Support Specialist
Location
Denver, Colorado, United States
Role
Other
Contract
Contract
Salary
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About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
DAT is looking for a Salesforce Support Specialist to join our Business Applications team in Denver, Colorado or Beaverton, Oregon.
**This position is a hybrid position requiring in office 2x/week**
Candidate profile
The Salesforce Support Specialist will be primarily responsible for providing technical support and troubleshooting assistance for Salesforce users, ensuring the smooth and efficient operation of our Salesforce platform. The SS will also assist the Salesforce Administrator Team with project work when time allows. The ideal candidate will have a solid understanding of Salesforce functionalities, excellent problem-solving skills, and a strong customer service orientation.
What You'll Do
- Provide timely and effective technical support to Salesforce users via various communication channels (e.g., help desk tickets, email, chat, phone) in a professional and courteous manner
- Troubleshoot and resolve Salesforce-related issues, including user access, data integrity, system functionality, and user errors
- Collaborate with cross-functional teams, such as sales, customer support, and billing, to address Salesforce-related inquiries and issues
- Assist in the configuration and customization of Salesforce, including user management, security settings, data management, workflow automation, reports and dashboards
- Help with data cleansing, data migration, and data quality initiatives to ensure accurate and up-to-date data within Salesforce
- Participate in Salesforce system upgrades and enhancements, including testing, documentation, and user training
- Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for system improvements
- Support ad-hoc projects and tasks assigned by the Business Applications Team or other stakeholders
The Skills and Experience You'll Bring
- Salesforce product knowledge and 1-3 years of hands-on administration experience with Sales Cloud, Service Cloud, and/or CPQ
- Salesforce certification(s), such as Salesforce Certified Administrator or Salesforce Platform App Builder strongly preferred
- Diagnose, resolve, and respond to end-user issues and inquires
- Contribute to adoption by improving the user experience through standardization and documentation of processes
- Proactive attitude to platform enhancements
- Leverage declarative tools to enhance system configurations while adhering to best practices
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels with varying skill sets
- Gathering requirements and proposing technical solutions
- Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, custom settings, dashboards and reports
- Experience using tools such as DataLoader for data scrubbing, manipulation, and inserting new records
- Take initiative and delivers with minimal supervision
- Strong business acumen, technical aptitude, analytical skills, and attention to detail
- Ability to manage and prioritize small projects and ticketing system
- Demonstrates enthusiasm towards continued personal/professional development
For Colorado-based candidates, in compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is 85,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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