Salesforce Administrator

D3 Technologies is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best-in-class engineering, design, process automation, and data management technologies.

As Salesforce Administrator, you'll play a vital role at Team D3/Symetri. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

ROLE: Salesforce Administrator

POSITION SUMMARY:

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into simply, clearly explaining design options and their potential impact.

Any data analytic experience or Microsoft Power BI experience is a plus.

The Salesforce Administrator will be one of several administrators and will report directly to the Director of Client Operations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Sandbox environment management

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features

• Create a platform roadmap and define priorities, liaising with stakeholders

• Own the communication of any platform changes to end users and stakeholders

• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• User support tickets

• Monitor and improve user adoption

• New user and ongoing user training

• Technical documentation

• Working with integrated applications i.e. DocuSign, NetSuite, Microsoft Office, among others

QUALIFICATIONS:

• Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on experience

• Trailhead Badges/Super Badges

• Certified Salesforce Administrator
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

ADDITIONAL CONSIDERATIONS FOR:

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor's/Postgraduate degree, or professional qualification
• Demonstrates continued personal/professional development

• Active in the Salesforce community

• Data analytics/Power BI

LOCATION & TERRITORY:

• Territory will cover clients across the US
• Willingness to travel overnight (less than 5%)
• Report to a D3 office located within 50 miles of your home address
• D3 will provide the required computer systems and software
• Accommodation and requirements for Remote-Worker-Exception
  • Manager approval
  • Home address exceeds 50 miles from the closest D3 office
  • Dedicated Home Office
  • Quiet location, free from distractions
  • Reliable High-Speed Internet with minimum performance of Download 10 Mbps & Upload 5 Mbps
  • Observe standard hours of operation
  • This is a non-reimbursable expense, consult your tax preparer for potential deductions.

COMPENSATION: Salary

EMPLOYEE BENEFITS:

• 2 weeks PTO annually plus flexible paid time off
• D3 Observed Standard Holidays
• Company group health insurance, nominal fee for employee coverage
• Short-term & Long-term Disability included
• Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
• 401K Program with D3 matching up to 4% of your base salary
• Eligibility of Benefits as follows:
  • Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

EOE/Veteran/Disabled