Solution Analyst CRM Salesforce

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

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Overview

The Solution Analyst CRM Salesforce is responsible for ensuring technology solutions address business requirements and achieve the identified business outcomes. This role will assist subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests. This role is different than a developer in that it does not "code"; the focus is to "build" a technical solution by taking business requirements and configuring the systems to support the business requirements.

Primary Responsibilities

• Gather and document requirements and translate high-level business requirements into business requirements documents (BRD) and functional specifications
• Create and maintain business processes, requirements, and functional specification documentation
• Support the development of business and technical process documentation and training materials
• Support the creation of test plans, ensuring comprehensive coverage of all test types
• Perform testing duties as needed, working with end-users and project teams during the design, construction, testing, and implementation of modifications to systems
• Support the definition of project requirements by identifying project milestones, phases, and elements; assist with project budget needs
• Assist with monitoring project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions as directed
  

Specialized Skills & Technologies

• Strong Salesforce CRM Background
• Sales, Services, Marketing cloud, CG cloud (Consumer Goods)
• Einstein Analytics, Lightening/Lightening Web Components, Visual Force, APEX, Java, Process Builder
• Salesforce Administrator Certification, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator
• Experience in working with Agile/Scrum
  

Minimum Qualifications

• Bachelor's Degree in relevant area such as Computer Science, Engineering, Finance, Business Analysis, Data Management, Business Intelligence
• Strong business and systems acumen
• Strong written and oral communication skills
• Familiarity with business processes and the ability to design, configure, and deploy solutions to support them
• Experience supporting Behavior-Driven-Design (BDD) process
• Ability to demonstrate Agile delivery values of openness, commitment, respect, courage, and focus
  

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
  

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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