Salesforce Business Analyst (work from home)

9 days ago
  • Location

    Raleigh, North Carolina, United States

  • Role

    Business Analyst

  • Contract

    Permanent

  • Salary

    n/a

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us-Where your Career is a Force for Good!

Job Description:

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States. Work dad starts at 9am EST with occasional 8am meetings if required.

Position Summary:
The Salesforce Business Analyst (BA) will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system to meet Training Services user group needs. The BA will define, analyze, document and validate business strategies, plans, roadmaps, processes and requirements for delivering maximum value to business. The BA will become immersed in their assigned line of business in order to understand their mission, needs, strengths and challenges in order to help them map out effective strategies. The BA will leverage data, the platform, their outstanding listening and perceptive skills to identify trends and potential issues and risks. The BA will skillfully balance being a passionate advocate for both the Training Services line of business and the IT team.

Position Responsibilities:
  • Develop and maintain a thorough understanding of Training Services line of business.
  • Develop and maintain strong working relationships and rapport with the business and IT teams.
  • Produce process flows, project charters, presentations, requirements and any other types of documentation necessary to effectively convey existing processes and future needs.
  • Coach business team on the capabilities and limitations of Salesforce and how it can most effectively and efficiently meet their needs.
  • Translate business needs into Epics and User Stories; document Epics and User stories.
  • Manage the business feature backlog.
  • Represent the business team within the IT team, negotiating reasonably and logically on their behalf.
  • Participate in refinement/grooming sessions, providing business goals and fine details to the development team.
  • Participate in all Scrum events and be available at all times during business hours to provide any needed information to the development team in a timely manner.
  • Collaborate with developers during the development cycle to test and ensure the solution will meet or exceed business expectations.
  • Develop User Acceptance plans and testing scripts.
  • Perform user acceptance testing.
  • Facilitate User acceptance sessions, document user feedback and manage change requests.
  • Define all test/seed data needs for user acceptance testing and perform data uploads into test environment.
  • Produce user training documentation and perform user training.
  • Proactively identify and recommend optimization and automation opportunities for the business team.
  • Build reports and dashboards for the business team.
  • Maintain current working knowledge of the Salesforce application, AppExchange solutions and seasonal Salesforce releases and leverage the updates applicable to the business

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

Qualifications:
  • Minimum 3 years of experience as a Salesforce Business Analyst or Salesforce Administrator working in Sales, Service or Marketing Cloud
  • Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
  • Outstanding listening, perceptive and analytical skills
  • Excellent verbal and written communication skills
  • Demonstrated ability to work directly, and successfully, with cross-functional Business teams/partners
  • Ability to lead and manage change through process development and improvement
  • Exceptionally collaborative, flexible and adaptable when working with customers and various teams
  • Proven ability to work successfully in a self-directed manner and make the right decisions
  • Outstanding documentation skills
  • Proven ability to effectively approach, break down and solve big problems
  • Ability to work at both the strategic and fine detailed levels

Certifications Required:
Salesforce Certified Administrator

++++++++++++++++++++++

For those candidates located in Colorado or Connecticut, the salary range for this position is: $95-105K annual salary. We do not offer bonus pay for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employee's a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit www.redcross.org/jobs to apply.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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