Salesforce Administrator

1658 days ago

Location
Flinders VIC, Australia
Role
Administrator
Contract
Permanent
Salary
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Job no: 7EEBP

Dairy Australia is the national services body for the dairy industry. Our employees are passionate about helping farmers adapt to the changing operating environment, and achieve a profitable, sustainable dairy industry.

Dairy Australia is looking for an experienced Salesforce Administrator who will report to the Business Systems Manager and play a key part of the Information Technology Team.

The key responsibilities of the role include (but are not limited to):

Handle all Salesforce administrative functions for user account and profile management including object data security and visibility, permission sets, role hierarchy & page layouts
Manage the integrity of data
Support the team in ensuring validity and reliability of data in Salesforce and related systems
Build reports and dashboards, workflows and other day to day system administration tasks
Work with the Product Owner, regional and Digital teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements
Support the Business Systems and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives
Provide guidance & training to improve adoption of solution components across the organisation
Complete regular internal system audits and maintain or create platform documentation
Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards
Provide expert technical advice and recommendations to the Business Systems Manager and contribute to the wider IT team as required
Work collaboratively with Dairy Australia staff, Project Managers, Product Owners and our Salesforce team to understand customer’s needs

To be successful in this role you will need:

3+ years of experience in a similar Salesforce Administration position
Strong understanding of Salesforce best practices and functionality
Demonstrated experience gathering and documenting business requirements
High level of experience with Automation Workflows, Visual Flows and Process Builder
Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other features of intermediate-advanced complexity (using Lightning Experience)
Advanced experience with Dataloader/XL Connector/Workbench
Experience with Confluence, Jira and Scrum/Agile working methodologies
Well-developed analytical, problem solving and decision-making abilities (a solution-oriented mindset and approach to problem solving)
Excellent interpersonal skills and communication skills (both verbal and written) to be able to work with stakeholders at all levels
Experience in Salesforce Communities is highly regarded

Why work for Dairy Australia:

At Dairy Australia, we aim to provide benefits that promote the overall wellbeing of our employees. This includes vaccinations and health checks as well as salary packaging and paid parental leave.

If you meet the criteria and have the required experience in a similar role we would like to hear from you.

Feel free to contact Yogesh Kumar on 03 9694 3896 for more details and a confidential discussion.

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